PETKITReviews of petkit.com

657 Brea Canyon Rd, #5, Walnut, California

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The Fair Hearing score

3.5/ 5

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347 reviews

PETKIT3.5Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About PETKIT

PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram

PETKIT (petkit.com) has 347 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.

Also known as: petkit.com
Website: petkit.com
Category: Pet Stores
Location: Walnut, California
Listed on The Fair Hearing: 2026

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PETKIT reviews

347 approved reviews, newest moderated first

Oct 5, 2026
Love this auto litter box
Love this auto litter box! Very quiet, love the waste bin - sealed with the deodorant so no smells and my cat has no issues using it! Wouldn’t have considered having a cat again without it!
By Kay Grams B.
Oct 4, 2026
Great so far and our cats love it!
Good communication about my order, fast shipping with a mainline shipper, and the product has been fantastic so far.
By KevinInTexas
Oct 4, 2026
Device works as advertised
Device works as advertised. Outbound data only goes to China. I would expect some US connection. Otherwise it’s a great device.
By Todlich
Response from PETKIT· Oct 22, 2026
Hi Todlich, Thank you for your feedback! We’re glad to hear the device is working well for you. We’d also like to clarify that PETKIT devices used by customers in the United States connect to our US servers. We take data security seriously and appreciate you sharing your concerns. – The PETKIT Team
Oct 4, 2026
The set up instructions were difficult…
The set up instructions were difficult for me to understand (I'm an older person). It is not recoding all uses. The litter has is full and I've only received a few notices that it was used. It's also not devouring weights correctly
By Darlene M D.
Response from PETKIT· Oct 20, 2026
Dear Darlene, Thank you for sharing your feedback. We’re sorry to hear that the setup instructions were difficult to follow and that you’re experiencing issues with usage records and weight detection. For usage notifications, please check the notification settings in your device settings in the PETKIT App and enable the relevant alerts. If the recording or weight detection issues persist, please contact our team through the Live Chat in the PETKIT App so we can help troubleshoot and guide you through the setup. We appreciate your feedback and the opportunity to help improve your experience. – The PETKIT Team
Oct 4, 2026
The absolute worst customer service I…
The absolute worst customer service I have ever had the displeasure of experiencing. The engineering behind their products is great but dear Lord, their customer service makes me wish to light my products on fire.
By Tyler A.
Response from PETKIT· Oct 13, 2026
Dear Tyler, We’re truly sorry to hear about your disappointing experience with our customer service. We understand how frustrating it can be when the support you receive doesn’t meet your expectations. For more timely assistance, we recommend contacting our team through the Live Chat in the PETKIT App, where you can communicate directly with our support team about your concerns. We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve our service. – The PETKIT Team
Oct 3, 2026
an amazing machine
an amazing machine, one less thing I have to clean. No smell no mess!
By Cary T.
Oct 2, 2026
So far so good
Just set up yesterday and my kitty used it for the first time. So far so good.
By Bap
Oct 2, 2026
We have really enjoyed our pet feeder
We have really enjoyed our pet feeder. It gives us comfort knowing that when we aren't here they are fed properly. I think Rocky and Tia are satisfied with it also. I would definitely recommend it to anyone who has cats.
By Patricia D.

PETKITReviews of petkit.com

Rating distribution

What customers rate

About PETKIT

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PETKITReviews of petkit.com

Rating distribution

What customers rate

PETKIT reviews

Love this auto litter box

Great so far and our cats love it!

Device works as advertised

The set up instructions were difficult…

The absolute worst customer service I…

an amazing machine

So far so good

We have really enjoyed our pet feeder

About PETKIT

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

PETKIT reviews

Love this auto litter box

Great so far and our cats love it!

Device works as advertised

The set up instructions were difficult…

The absolute worst customer service I…

an amazing machine

So far so good

We have really enjoyed our pet feeder