LOVE PETFLOW!
I've had nothing but good from PetFlow. I have had a hard time finding the cat food my cats love and YOU have had it. It arrives in good time too.
By CINDY
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I've had nothing but good from PetFlow. I have had a hard time finding the cat food my cats love and YOU have had it. It arrives in good time too.
By CINDY
Easy to get a hold of knowledgeable a person if you have questions! Thank you for being so helpful. Also, used them for the first time to purchase prescription dog food and was super easy! I just gave them the name of my vet and they took care of everything. Received it in I think 2 days!
By Brett
The products and the customer service are top notch, the prices are good, the website / ordering process is frustrating at times. Trying to adjust the auto ship with more or less products can be difficult. Needs a way when you are in editing products to add more products without having to go to the shopping section and then add to auto ship, then back to autoship to review, would be nice to just be able to add products directly from the autoship edit page.
By KAROL
Excellent customer service, prices, and shipping time. I love that they donate to pets in need!
By Mountain N.
Good product selection. Competitive pricing. Contacted our vet and shipped promptly.
By Sandra
They carry my preferred dog food. I was able to easily order online. My order was rapidly confirmed. It shipped within 24 hours and arrived as expected in good condition. I will use PetFlow again.
By JOE C.
Great and fast service. Thank you
By LYUDMILA L.
Great product and very fast shipping. Very pleased with tracking updates!
By GERI A.