I have purchased from Pet Flow for over…
I have purchased from Pet Flow for over a year. Shipping is quick and if there is ever a problem it is handled quickly and professionally.
By MARY L.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I have purchased from Pet Flow for over a year. Shipping is quick and if there is ever a problem it is handled quickly and professionally.
By MARY L.
great service, on time deliveries, had a short waiting period when I purchased prescription diet food for my dog with vet approval
By WINFRED B.
Very disappointed, ordered 3 zippy paws lady bugs for my pup, have bought before and these are not the same they are much bigger , my fur baby turned up her nose.
By Mary L.
My dogs eat Fromm products due to skin allergen issues and keeps my rescue lab off of Apoquel.Ithink the prices are fair and the occasional treat coupon codes are a nice bonus. Shipping has been a bit off lately but I can't blame that on the company.
By STEPHANIE W.
Ordering process was great. Spoke with a team member to ensure my dog’s food would ship in a timely manner (as there seems to be a shortage on my specific food). Order shipped and then got stuck for 4 days with no update on when it would arrive. Called and was assured it would arrive next day. Two days later it finally arrived. Sadly I had to go out and buy something else locally given the delay.
By Elizabeth
My girls wouldn’t eat the food. So I was able to order a new bag thank you so much pets flow!!
By ALEXANDRA L.
First time customer, ordered dog treats and was sent the wrong item. Called customer service and was told they would send out the correct treat. The wrong item was sent for a 2nd time. Very frustrating and a waste of my time.
By LISA M.
Order was received within a week as estimated and was exactly what I needed. Ordering was easy and price was competitive. Thank you
By THOMAS L.