Looking for NutriSource & couldn’t find…
Looking for NutriSource & couldn’t find locally. PetFlow came to the rescue with good prices & free shipping
By SUE F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Looking for NutriSource & couldn’t find locally. PetFlow came to the rescue with good prices & free shipping
By SUE F.
Get the food I want delivered to my door on a timely manner
By RAUL C.
ordered on Friday received on Monday THANKS
By LYNNE H.
Great product! Petflow Ships their products fast and it always arrives on time if not early!
By BROOKE Z.
Customer service was great, as the product I needed to purchase has been difficult to find. The website was easy to use and I was notified right away regarding the shipment. My only comment would be to offer a selection of shipping options to select from.
By KAREN M.
Quick ship. Item tends to run in and out of stock and seems to take awhile to come back in stock
By LORRIE
This was my first transaction with Petflow and I was really impressed. I made a purchase and then a return (due to changing circumstances on my end, not an issue with the product). I never waited on hold and everyone was SUPER professional and genuinely interested in my satisfaction. Petflow far exceeded my expectations and they will be my first choice in pet supplies. Bravo!
By WILLIAM
There was tons of confusion with backordered items. I was told it was best to cancel everything ordered and start from scratch. Big mistake. All subsequent orders were canceled and I'm still out of dog food. I'm very disappointed. I left chewy because I'd like to work with smaller companies. I have to put my dogs first before Petflow. I'm hoping this comedy of errors isn't what always happens. Now I have to call my credit card company and try to sort out this mess. The last CS rep I talked to when I realized they canceled all my orders wasn't very sympathetic.
By JULIE S.