Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I have been trying to find the special urinary diet treats for my fur baby for months. I finally found them on your site only to be told weeks later whoops you don't have them!! Well, put it on your website then that they are unavailable!
By SANDRA F.
Great selection and services. Happy dogs!
By S.J.
PetFlow has the products I need and if they don't they can explain to me why they don't and why I can't find the product anywhere else. Something might be happening at the manufatcurers end or with the distributer, etc. They are always very helpful if I have to call them on the phone too for help placing my order.
By JAN S.
it seems a bit difficult to delete an autoship... maybe its me?
By SANDRA S.
Not very long shipping from the date of the order, prices same as Vet
By GRACE C.
Ordered on 10/6. Prescription approved the same day. Item was in stock. Estimated delivery Oct 25. 19 days for a prescription assuming it arrives on the 25th and no update at all? Unacceptable and the same thing happened the last time I ordered. Terrible service. They also promised to update me twice when I called and I received ZERO updates. Never again.
By Frank F.
I get all my dog food and treats from you. Usually all is good and no problems..however last order #9445812..the 30 lb. bag of their NutriSource Weight Management bag was torn and kibble leaked out into delivery box. I do not like giving my pups any food or treats where the container has been opened.It should be replaced!
By ALLEN K.
Petflow always has the prescription diet dog food in stock my dog requires. I don't have to wait for them to ship. Thank you for your service.
By Marion K.
