Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Products are fine. Website is fine but I have a problem with auto ship set up. It is impossible to cancel auto ship program. I can delay and change the date of shipment but cannot cancel without calling the office and because of this have received duplicate shipments.
By noisyhouse
I have place 2 orders with Petflow. Both orders shipped out on the same day. Packages arrived quickly. Excellent company. Highly recommend
By Astoria
Great selection of products & emphasis on very healthy items. Good price points & delivery is always on time & in good condition.
By Diane
Thank you for carrying my dog’s prescription dog food, Hill’s Metabolic. Your website was the only trustworthy site in stock! My dog, Beau, says thanks for his food too.
By DONNA
I ordered food for my dog on the PetFlow website. My first order took a little while because they needed to verify with my vet since it was a prescription food. My second order was shipped the next day and arrived a day later at my house. Excellent service. Thank you.
By Dale
Great customer service. Quick & courteous
By Joan
I’ve been using PetFlow for years for my dogs food subcritical platform. The customer service is outstanding, the product diversity is unbeatable!
By TERA M.
Placed order for dog food that I needed ASAP. Then days later Petflow cancelled order and won't refund my payment for 3 to 5 days. I had to then find a physical store that sold my brand of food. So aggravated. Didn't they know my order wouldn't be fulfilled when they took payment?
By Nv
