Great selection of product
Great selection of product. I have always found my selections in stock. Deliver is unbelievably fast.
By Debb
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Great selection of product. I have always found my selections in stock. Deliver is unbelievably fast.
By Debb
Coupons never are useable for purchase of Fromm dog food. Delivery is by FedEx. In a word FedEx is lousy. I realize this is another company but they are making PetFlow look bad and they chose them.
By Gordon
My Buddy LOVES the treats from PetFlow!! On my last order one item he dearly loves was left off because it was out of stock. To my surprise, when PetFlow's new shipment arrived they sent the item!! SOPLEASED!! Never has that happen with any company (that is strictly for pets) before
By Buddy's M.
Competitive prices, great delivery, honest and trustworthy.
By Selena G M.
Overflow consistently delivers high quality cat food to my house. What could be better?
By DAN C.
My cat passed away unexpectedly a couple days after Ordering her prescription food online. I contacted customer service via text - very convenient option. They were not able to return the food because it had already shipped, but when I shared my situation they refunded my money and told me to donate the food to a local animal shelter. Which I did. The kindness and sympathy that the person on the other end of my texts really meant a lot to me. Customer for life. Thank you again. I am very grateful.
By Laura B.
I love the convenience, but PetFlow’s online ordering set-up is SOOOOO difficult to use. Result? I’ve had multiple, unwanted shipments, no matter what I do. For months, I’ve tried to get rid of an extra auto-ship program. I cancelled. Chat reps cancelled. Finally a phone call SEEMED to have worked … until I got a double shipment last week. AGAIN. Stay on them like white on rice, because you will have a very hard time dealing with your auto-ship.
By Westie M.
Love the extensive variety of pet foods especially the better brands. Prices are comparable to or better than others. Delivery is quick. Only one constructive feedback is the shopping cart view. I would prefer it could be full screen.
By PAMELA B.