Fast
Fast , easy and correct !
By MIKE S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Fast , easy and correct !
By MIKE S.
It's ok. It was shipped on June 1st and an email Tuesday said it'd arrive today Wed. After arriving here in Portland today at 5am, FedEx tracking said at 2pm that it's being delayed a day until tomorrow Thursday "because of weather". It doesn't affect me & I wouldn't care otherwise ... except that the weather has been GREAT the last few days. It hit 75 today with mostly sunny blue skies
By MIKE W.
I ordered prescription pet food for my cat. It took them about five days to tell me the order was cancelled because they couldn’t get the food. They shouldn’t have taken the order in the first place.
By Anonymous
This is my third order. They have products others don't and at a great price.
By Richard S.
Always holds the inventory and deliver in a timely manner.
By HARUMI J.
Worst customer service. I tried doing an order twice and they couldn’t send it out. I will never use this company or recommend it
By ASHLEY Y.
Wonderful service. I recommend.
By CatLover
Excellent service and the only delay we had was from our Veterinarian sending them the prescription
By BRUCE C.