Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Wanted to try another pet food home delivery service for a change and decided to give Petflow a go. They were a great find and i’m glad I did. Prices were comparable, and delivery was even faster. Packaged very well with no dented cans.
By STEVEN/DINA L.
Prices fair but shipping times have increased.
By DONALD R.
Great and quick shipping
By Nancy
I love the variety of high quality products and brands that Pet Flow offers. I also love how quickly they ship! My order always arrives within a couple days.
By Nora
Don’t even bother. If you order anything they will message you a week later saying it’s out of stock then the very next day it’s back in stock again
By Ol
I was excited to see that a particular prescription wet food was back in stock on the website as it has been out of stock for over a month. I placed the order online and then followed up 3 days later as I didn't hear any thing about shipping. I was told that they just received the approval from my vet and shipping should happen within a day or two. Another 3 days i called again because i still hadn't received an update. I called again and the gentleman I spoke with said that they hadn't received the approval from the vet yet...I explained that they had so he then checked his notes and said "oh we are waiting word from the distributor, it should be another day or so." I asked why would they advertise the item being back in stock when it wasn't... He didn't have an answer and actually was a bit rude about my frustration. He said they would get back to me... It's been almost a week and still no word. This is so frustrating, because it's a prescription product and then to get attitude when I inquire about the about the lag time is just unprofessional. Best to just stick to Chewy, I have never had and issue or attitude there.....
By Sharlene M.
cancelled my orders without telling me
By sngfever
Very happy with the customer service only issue I had is how long it took to process my order And ship it. Would pay extra for faster processing and shipping.
By BeePaloma
