Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
The pups love the new food we found on PetFlow. It was easy to order and arrived in no time. Being that it's large breed formula, I just wish it came in bigger chunks so they didn't inhale it at dinner time!
By DJ
They had everything in stock and was delivered in a timely manner
By Noel T.
Great place to buy our pet supplies! Fast service, pet flow is the best!
By BILL L.
Always great to do business with. ease of ordering and easy to return....
By pdo
I waited over a week for your pharma dept to reach out to my vet to get scrip for order. I finally had to make the call myself, with your rep on the line, and I got right through. Your pharma folk really dropped the ball. All the while, my cat was waiting for her special food.
By JO
I was really pleased that u had the food my cat loves. He is diabetic and could not find his food anywhere. He refused to eat anything else. Got so thin. I found his food through ur company and now he is gaining weight, very happy kitty.
By Candice B.
I was in need of food for my cat with diabetes. My vet was backordered and even Chewy was out of stock, but I’m so glad I happened upon this company and they had the food I needed available. I appreciate it so much. They were easy and pleasant to work with. Thanks PetFlow!
By Stewart S.
Worst Experience with Pet flow, I place order and my shipping and billing address is not same you will add my account to fraud activity and don't proceed order. Such a unprofessional supports team. Can't buy in future its last time
By JODI
