Petflow came through for me when I…
Petflow came through for me when I couldn't find my cat's food anywhere else. I'm extremely grateful.
By Lucy's M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Petflow came through for me when I couldn't find my cat's food anywhere else. I'm extremely grateful.
By Lucy's M.
Awesome product and fast shipping!
By TAMMIE D.
Twice now I have ordered preacription food from petflow that was listed as in stock and twice my orders jave been cancelled because the food was not in fact in stock. Both times I spoke with customer support that was clearly copy pasting replies off of a PDF since they assured me the food was in stock up until they cancelled my order. The only reason I was even on here was because the food was out of stock at chewy as well. Just don't bother. Chewyhas everuthing you need.
By Ben
Excellent service.
By Kenneth I H.
Good company!
By JOAN
Generally I’ve been very pleased. But the last shipment (2 cases of canned hog food) had two damaged and open cans in it. Not a great response when I raised the issue since I hadn’t discovered it until I got to the 9th of 12 cans. Otherwise, no complaints
By Kevin C.
My cat's food was listed as in stock on the site, but my order was cancelled a week later because it was never actually in stock
By AMANDA H.
Delivery was delayed, and this was not acceptable. I will utilize another company, that can deliver in 2 dayd
By KAREN R.