Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I called to change an order for a later date and told her to make sure she keeps the newest date, well she cancelled both orders. When I called back to find out why, the girl was very rude because I was upset and said the earlier call she didn’t know what she was doing. I may just switch back to chewy.
By JOHN B.
Easy ordering and prompt delivery
By MNTX
Ordered with a coupon! Perfect delivery.
By LINDA M.
Only received half of our order, and cannot get the auto ship part to work correctly. also a very hard to navigate and unclear website. Not user friendly!
By Janet M.
My food order was “lost in transit” and after waiting for 5 days and having to contact the company they “made it up to me” by simply sending me a new order. While shipping issues may not be the vendor’s fault, communication and customer satisfaction should still matter.
By SARAH M.
Placed my first order. Everything arrived in wonderful condition and was priced at great prices.
By CFrick
So great and will help if there is a problem with order. Al ways on time.
By CLEMENTINE MAUREEN L P.
Everything came quickly & good prices.
By LINDA
