Good experience and they had what I…
Good experience and they had what I wanted and quick delivery. I’ll use you again!
By DOUGLAS V.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Good experience and they had what I wanted and quick delivery. I’ll use you again!
By DOUGLAS V.
I think the communication around delivery was good, and the prices were good! But, the separate package I was sent of wet food (to fulfill the order) had dents along the side, which I am reluctant to give to any of the cats we care for. So, in that regard, I'm unsure of whether to ask for a partial refund, and/or to order through PetFlow again.
By bwheeler
Only picked your website because of the promised 10% off first order and it wasnt valid for my products.
By Roy C.
Exceptional communication & Deliver right on time
By SUSAN W.
I ordered specific food. Was told two to three times, just hadnt been packed and shipped. Vet provided prescription. Last minute told didnt have in inventory. They repeatedly were dishonest! Caveat Emptor!
By John D.
My order was canceled by you guys because you didn't have the product.
By LAZARO P.
Appreciative of recent discount offered when purchasing greater than $200 worth of products. I feed approximately 35 cats, so I buy in larger quantities when on sale. Canned food continues to arrive dented and one can popped open on last delivery, but I've already informed your company of dented cans in the past with no change.
By JEN P.
I am very satisfied with petflow. Service is great. Delivery is fast
By Mildred C.