Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
First time order for puppy food for our son's puppy and the price was fantastic, with free and SUPER fast delivery! Was very impressed and I am a seasoned value shopper. Highly recommend and will definitely order from here again!
By NJLuvs2Shop!
Most of my experiences have been excellent. Unfortunately my last order of Fussie cat dry food was less than good. I normal order the 2.5 lbs bag and I’ve had no issues. The cats love it! The last order I purchased the 4 lbs bag and my cats refuse to eat it. I did call Pet flow to inquire if they had any recalls or issues with the food. I was told their was nothing they were aware of, I was given a $10 dollar discount on the purchase of another food the cats normally eat. Still I’m disappointed in the food. Also that I had to get rid of it.
By JAMES B.
Shipping…second order Fr you….first order completely messed up. You can check your logs and see. Second order said delivery and day of supposed delivery it was still in New Jersey. Got all items both times but not easy process except for ordering and paying. Wellll, second time anyway…first time was charged for 3 delivery’s til cleared up. Believe I will find another place to order again😔
By MIKE B.
I've been buying from PetFlow for years now and been very happy with them. Prices are competitive, items are usually in stock or quickly restocked, and shipping is prompt. The one time I called customer service as I wanted to add a bag of food I'd forgotten to include in an order, the people were helpful and kind. I'll continue to shop with them and would recommend them to other pet owners.
By Stevens R.
I placed an order for dog food… when I noticed it hadn’t shipped after a week I reached out to customer service. No reply back, over a week later looked up my order status and it showed that it was cancelled. Was never notified. Will never use this company again, now I’m buying directly from the manufacturer.
By CHRISTINE P.
Our cats have been put on a sensitive diet and Petflow had the best price for what we needed. Online ordering was simple and shipping was fast. Will definitely order from them again.
By Cathy in New Y.
Exceptionally responsive customer service. Also good products.
By Stop spamming M.
Easy to order; Prompt shipping; Competitive prices; Great service.
By PAMELA K.
