customer service is excellent
Customer service was excellent
By LUKE R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Customer service was excellent
By LUKE R.
Super fast shipping! Good selection of dog foods and good prices.
By Susanna S.
Tried to get my auto shipment moved up a few days sooner & instead, they cancelled it. When they finally shipped, it appeared that I was only being charged $29.30 instead of $39.30, I figured bc of the mix-up. When I checked later in the day, the $10 was added back. Emailing about it has gotten ZERO response.
By LISA C.
Bryan was great. He explained things and followed up right away. I’m thankful I connected with him about my issue.
By LACEY
Always fast shipping and always have what I need!
By Teresa M.
Switched over from chewy because natures logic dry dog food was a bit cheaper but shipping is very slow, last package arrived opened, bully stick sizing is inconsistent and seems foul.
By Hien
I have no complaints about the company other than you using FedEx as your shipper. I seem to have issues with them every time. Always changing delivery dates, this time they left the boxes in plain sight in front of my garage, allowing them to get wet in the rain before I could get them. I have a covered front porch but they ignored that. I may look for a new source for my dog food because you use FedEx. UPS would be a much better choice.
By ROB
the treats had small fine bones in them
By GLEN C.