Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
First time using Pet Flow. My dog food was ordered in time to arrive three days before a big trip. It was delayed and came the day after I left. Customer service had been called several times. I asked for a refund and was told I would get a credit. I’m going back to Chewy until Pet Flow puts customers first when they make a mistake.
By SHARON E.
I always order our dogs regular food diet Petflow as well as a subscription. All items arrive well.
By KAREN K.
Great service. I can always depend on Pet Flow.
By MARY S.
An excellent company with wonderful customer service. Orders are shipped efficiently and with care. An added plus is their charitable donation policy!
By Richard W.
Took over a week before product even got prepared for shipping. Zero communication.
By customer
Instead of a usual delivery of 2 business days after my orders placement it took 7 business days and two calls to your service.
By STANLEY
Didnt receive box on scheduled day.
By DAVID A.
While the prices are much better than Chewy’s, the shipping is SLOW!!! The only reason we wait so long for it to arrive is because of the money we save.
By Robin
