Never received my order
Never received my order. Contacted customer service and never heard back.
By FDS100289470
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Never received my order. Contacted customer service and never heard back.
By FDS100289470
Excellent prices and great selection! My boy loves these special dental chews that have more than tripled in price in the last year or so but Pet Flow has them for less than other places. Thank you so much, my boy is happy!
By Jacqui
The best pet food delivery! I keep everything on auto and it’s always here in a timely manner. They always carry Fromm and our treats for our golden’s!
By TIFFANY
PetFlow employees are just amazing! Johnny-on-the-spot with cheerful, courteous and timely service…I do not ever want to switch to another pet supply company!
By Jo
I have been with Petflow for over 6 years on an autoship and It used to be great. However, for the last year or so it seems that everything on my autoship is out of stock for weeks on end or is being discontinued. I know this is not Petflows problem, but every time I need to make a change to my autoship for this reason I encounter problems that require customer service intervention. Most recently I realized I didn’t even get my autoship, so I went into my account and all items were deleted entirely. I’m kind of over it.
By EVANS
Great prices, fast service. Have what my pet needs.
By Rick Young, Calabasas C.
Customer service, was very helpful and knowledgeable. Keep up the good work Petflow 👍😊
By LISA A.
Always fast shipping!
By DIANE V.