Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
You were great having my pet food shipped to me in the quickest time possible! It was so nice to see it in 2 days! My little Yorkie was running out of the food he enjoys eating! I love your store!!!❤️
By Charlene C.
I love the lower prices at PetFlow. I feed 15 cats so a dollar or two here and there really adds up in a hurry. I used to buy from Chewy but they don't give discounts like PetFlow does. I will definitely keep shopping at PetFlow!
By BRENDA
Wonderful people and company to do business with. Had everything I needed and pricing is so much better than Chewy!
By Cheryl
I was very surprised at how quickly the order came and the amount you get for the price you pay is exactly what I would want! I have been trying to find a more affordable place to buy my pet treats and I think this is my new favorite website to buy them from!
By Mercedes
When I placed my recent order, it was only AFTER receiving confirmation of the order that an email came to say one of the bags of food was NO LONGER available and that I would not be charged for the item. However, when I asked Customer Service what this would do to the shipping cost, I found out that I would be charged for having less than the $49 minimum. Only by persistent protest that I was not given an opportunity to replace the discontinued food was I offered a refund on the shipping charge. While I am grateful for this, there should be a greater effort made to keep the website up to date on what is in stock and what is not available.
By BENIGNE D.
Had the products in and what I was looking for. Easy to use and kept me informed about my order.
By AM S.
Kyrstie provided EXCELLENT customer service on 11Nov2023. Thank you Kyrstie for your thorough prompt responses to my questions as well as your guidance per my pups care! Super pleased!
By Denise M.
Petflow canceled my order and will not ship my item to a different address. Purchasing product to send to a friend and they stated that I was a reseller. I don't resell items. So Petflow accused of reselling and my order was canceled. Called Petflow and someone was to supposed to follow up with me and that never happened. Just buy from Chewy. Much better company and customer service.
By Anonymous
