PetFirst Pet InsuranceReviews of petfirst.com

Horrible. They lie! Say 10-15 business days and it’s been over a month and they are still saying they need more documentation. My lovely vet spoke to them personally and email all docs while they were on the phone with and still nothing. PLEASE don’t use them if you ever want reimbursement. We will be canceling ASAP

Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON’T file a claim within a calendar year you get a $25 decrease off your deductible. PLEASE do your homework before selecting a insurance company for your baby.

BEWARE! Horrible company! My kitten had a terrible upper respiratory infection where he was sick and not eating for 3 days in a row so I took him to the emergency room knowing that I would be covered with insurance from petfirst no problem. I filed the claim and didn't hear from them at all. I contacted live chat and they told me that the claim was processing. The next thing I did was call customer service when I didn't hear anything further and they told me that they would call me back and never did. I finally got news after a week of waiting that the claim was denied because the kitten was noted to have been sneezing before he was adopted. He was absolutely healthy and fine when I got him it wasn't until later that he came down with the upper respiratory infection and stopped eating. They said this was a pre-existing condition!? Do your research and read the reviews before you invest your money in this company. The Humane Society does not adopt out sick animals. I would not adopt a sick animal either!

Horrible service. Adopted a dog and we were given Petfirst Insurance to cover any issues within the first 30 days of adopting. Well...our dog had worms in his poo, so we took him to the vet to get him fixed and de-wormed. Filed a claim with Petfirst for the Dr visit and the meds and we were denied. I called to find out why. First I was told bc it was a preventative visit. So I went to the Vet and got the papers showing that it was in fact not preventative but to fix the worm issue. Called back and was denied...for a preexisting condition because I created an account and took him to the vet the same day. That was the whole point of the insurance was to take care of any issue that the adopted dog had. Luckily...they made our decision on who to use long-term for future pet insurance. We took our business elsewhere.

The worst customer care, policy is a sham, don’t waste your money they will wiesel out of any claim. Oh and if someone called Samantha answers do yourself a favor and hang up!

First let me apologize for the length of this post. I want everyone to know what a ripoff this company is through my direct experience with them and I want to make sure I communicate the facts, all the facts, correctly. A couple months ago I adopted a puppy (10 months old) and had him chipped, took out a Home Away plan should he get lost. Somehow, PetFirst Pet Insurance became aware of my adoption and contacted me offering a one month free pet insurance plan for my puppy, naturally hoping I would continue the coverage after a month. I have never paid for pet insurance for our fur babies and thought why not take advantage of at least the free month. After the new puppy was home for just a week and half something happened to her. She was in the fenced in area off my kitchen and I heard this horrible cry/scream from her. I rushed out to her and she was crying with her left front leg lifted. I immediately called my vet to get her in for evaluation. After X-ray, it was determined that somehow she tore a ligament in that shoulder. I’m pleased to say it did heal quickly after following my vet’s plan. I remembered I had this pet insurance policy and at almost $400 for my puppies treatment I was excited that I agreed to this policy and quickly submitted a claim. First, it was a nightmare satisfying what they wanted. I followed the instructions for the claim in the documentation noted for a claim but every time I tried following up on the status they wanted something else not noted in the original requirement. Weeks went by...almost another month, and every time I tried to follow up I was told it will just be a couple more days. Of course the first month free cake and went but I decided not to pay for the policy to continue until I saw how they handled this claim and boy am I glad I didn’t. Yesterday, I received an email that said my claim was denied and I could contact them to learn why. So I did. I wound up with this very arrogant woman on the other end that told me it was denied because the injury was a pre-existing injury? I was “what???!!!”. She told me “my vet stated in the report that I had said my puppy was screaming and crying when I contacted them”. I said of course she was....she tore a ligament!!!! That’s why I took her to the vet and this is what I told the vet. This arrogant woman argued with me for another few minutes until she realized that reasoning made no sense as well and then said “oh, I’m sorry. It wasn’t that reason it was denied it was because it happened two days short of the two week waiting period”!!!!! I told her I have no clue what she was talking about regarding a two week waiting period. I told her I was offered a month’s free plan and no one said anything about a waiting period. I asked her when the policy expired. She gave me the date which was 30 days from when I agreed to it. I then explained to her that this is really not a 30 day (month) if free coverage then, it’s only 15 days!!!! She was completely lost for words, argued a bit more with me and then finally said “It is what it is and the claim is denied”..... Bottom line I have never run into such a scam. Clearly it was denied because they saw I didn’t renew with a paid plan and they did not want to pay for anything on their nickel. This company is nothing but a ripoff. Save your money or make sure you really check out a reputable insurance company before you take out a policy. And certainly cross PetFirst Pet Insurance off your list!!!!

I decided to try this insurance, since the local shelter gives one month free when you adopt from them... well, it was a huge mistake! About 2 months after we adopted our sweet dog, her vet found and recommended the removal/biopsy of three mammary tumors. After I submitted all vet paperwork and shelter documents, and the vet hospital submitted to them twice, Petfirst just kept emailing me that the claim was denied for lack of documentation. When I called them, they said to resubmit, then one person said they'd check directly with our vet... still received denied emails. I've cancelled my policy, because they make it so difficult to get service. I believe that's part of their scam, so they mostly take money in and deny mist claims. Insurance shoppers be very aware of thurs place!

Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.