Now they see!! (Cameras couldn't see my wifi network)
I had a change of modem and was having issues the petcube camera being able to see the 2.4 wifi. After trying everything with my internet provider I tried asking the petcube team for any ideas, even though it wasn't a camera problem. I'm very happy I did, the team were great. Gave me a number of options (not given by the internet company) about how to troubleshoot and figure out how to get my cameras working again. After getting them working, then not a couple of times and the team helping me through more options each time I'm very happy to say they are up and running!! I should also say, they could have tried to up sell me to a product that works on 5Ghz but they didn't and worked with me to get the products / camera's I had up and working. I think them very much in getting me back up and running as it was getting frustrating getting now help from the internet provider in regards to modem settings.
By Kylie D.
Response from Petcube· Jun 22, 2025
Hi Kylie, What fantastic news! We're absolutely thrilled to hear your Petcube cameras are back up and running smoothly. It sounds like you had a really frustrating time getting things sorted with your new modem, and we're so glad our team could step in and provide the solutions your internet provider couldn't. We pride ourselves on offering comprehensive support, even when the issue might seem outside our direct product functionality, and it's wonderful to know that approach helped you. We also truly appreciate you highlighting that we didn't push for an upsell. Our main goal is always to get your current products working perfectly for you, and your feedback confirms we're on the right track. Thanks so much for taking the time to share your positive experience. We're here if you ever need anything else! All the best, Petcube Team