Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,532 approved reviews, newest moderated first
Personal service is hard to find nowadays, direct email communication with a real person works far better, as this site shows. Bespoke, helpful and really want to do a great job for you
By Dave W.
Response from Pet Creations Art· Feb 15, 2023
Hi Dave! We can't thank you enough for the kind words about our service/product. Your review means a lot to us and lets us know we're on the right track! Thank you again! -Sophia
I ordered something as a present for Christmas and it was great. I am really happy with how everything went. Sure it took some time but that's understandable during the holiday season and which they informed us about. The product I ordered was the standard gift set. Mind that the 2 products can come in 2 different packages, something I did not know before hand. The products look really great and the quality of the materials is very good. If you want a unique present, this is definetly something to check out.
By Jarne
Response from Pet Creations Art· Feb 15, 2023
Thank you so much for your kind words, Jarne. We really appreciate you taking the time out to share your experience with us. Looking forward to working with you again in the future! -Sophia
Very happy with my purchase. The artist worked until I was completely happy with the way my pets looked. It took a bit longer than I was hoping but the background was changed to accommodate the new date.
By Erin A.
Response from Pet Creations Art· Feb 15, 2023
Hi Erin! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Sophia
After a mix up on the order I got a quick resolution and rapid response, very happy with my pets picture
By David W.
Response from Pet Creations Art· Feb 15, 2023
Thank you so much for your kind words, David. Sallie and I really work hard to meet expectations like yours and we're happy to hit the mark for you. -Sophia
I saw the ads for Pet Creations Art a couple of times and decided to try them out. I am so thrilled with the final product of a digital download of a Disneyesque picture of my cutie Cocker Spaniel, Beau. I just uploaded my favorite photos of my pup that show his personality and ordered a painting. Sallie and Sophia sent me one draft that was really good but I asked for a little changing to make him more cute and less tough looking and they quickly sent me an edited version that captured his goofy sweetness exactly. I love it and now plan to have them create one of Zoe, my cutie Morkie!
By Melissa Ogle L.
Response from Pet Creations Art· Feb 15, 2023
Hi Melissa! I'm happy you are pleased with all we did for you. Hearing this certainly brightens my day. Thank you again for doing business with us; we appreciate it! I hope to collaborate with you again in the future. -Sophia
My order was for canvas and they sent a digital download. I requested a refund and they are trying to upswell me. When I complained they admitted that many people are confused by that and offered to sell me a canvas print for an additional charge!! On top of that the cartoon looked nothing like my dog and was very dark and masculine looking even after requesting they adjust it to make it lighter. Terrible experience and trying to get a refund.
By Jen
Response from Pet Creations Art· Feb 15, 2023
Hi Jen! I am so sorry about the confusion with your order. I would really much to make this clear for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? -Sophia
Waited 7 weeks for a Christmas gift . Just received two days ago...terrible customer service all they want is more money from you ! Constantly sending emails regarding buying norepinephrine of there products but never answering your email about your parcel . Refuse to refund you . Do not use this company
By Nicholas M.
Response from Pet Creations Art· Feb 15, 2023
Hi Nicholas! I am so sorry for the lack of communication and the delayed in delivery. As we are just starting our little business and we didn't expect the volume of orders we received the past few months, hence, the reason for the delay. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? Going into 2023, we have actually taken out a loan to get a better custom portal built and designed for our customers. This will make the entire process much quicker and easier for the customer! -Sophia
How does this company have so many good reviews. What a scam. I ordered 10/30/2022 and it’s 1/20/2023 and have not received anything. Do not give your money to this “company”
By DG
Response from Pet Creations Art· Feb 14, 2023
Hi DG! I am so sorry for the lack of communication and the delayed communication. As we are just starting our little business and we didn't expect the volume of orders we received the past few months, hence, the reason for the delay. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? Going into 2023, we have actually taken out a loan to get a better custom portal built and designed for our customers. This will make the entire process much quicker and easier for the customer! -Sophia
