Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,532 approved reviews, newest moderated first
Great pic. Looks perfect. So nice we bought a second.
By Jacob A.
Response from Pet Creations Art· Jan 6, 2025
Thank you so much for your kind words, Jacob. Sallie and I really work hard to meet expectations like yours and we're happy to hit the mark for you. -Sophia
I bought a rug (doormat) and they asked for my dogs name which is Charlie. When my rug arrived it said Welcome to Charlie house when of course they should have written Welcome to Charlie’s House. I emailed the company and asked them to either send an amended replacement or a full refund. They replied offering me a 20% refund. I replied no I wanted a correct replacement or a full refund. Here is their reply Hi We are so sorry to hear that you are not satisfied with the item you received. We have looked at your order and you put Charlie when you placed your order, do we suggest you place a new order and put Charlie's We can offer you a 15% discount. At present they are currently offering a 17% discount on all orders. I have obviously rejected this offer and asked for a free replacement or at least a 50% refund. Let’s see what they offer now. Please also be aware the goods come from USA.
By Karen S.
Response from Pet Creations Art· Jan 6, 2025
Hi Karen! Thank you for your feedback. However, after reviewing your message, we believe there may have been some confusion. We do not sell doormats, and it seems the review you’ve left might be intended for a different company. We take customer satisfaction seriously, and we’re sorry to hear about your experience with another business. If you ever need assistance with any of our products, please don’t hesitate to reach out—we’re happy to help! -Sophia
Couldn't fault the art work. Stunning detail. Communication with artist really easy. Presents loved.
By Leighann
Response from Pet Creations Art· Jan 6, 2025
Thank you for the kind review, Leighann! I am glad you were pleased with everything from us. Thanks again for your business with us too, it's very much appreciated! -Sophia
Exactly as advertised, beautiful digital paintings
By Jonathan S.
Response from Pet Creations Art· Jan 6, 2025
Hi Jonathan! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Sophia
Wrong text on personalised mat Grammar incorrect and read Daisy house not Daisy's house Steve and Fiona here too Not lives here too as advertised Makes no sense Very disappointed after such a long delivery time. Fiona Morris
By Fiona M.
Response from Pet Creations Art· Jan 6, 2025
Hi Fiona! Thank you for your message. However, after reviewing your complaint, we want to clarify that we do not sell mats, and we have not received any orders under your name. It seems you may have mistaken us for another company. We apologize for any confusion and hope this issue is resolved quickly for you. If you ever need assistance with any of our products, please don’t hesitate to reach out. -Sophia
Agree with all the one star comments. Very deceptive. Was told a canvas print too but just a digital download. All very chatty and friendly until I complained and then ran away hiding! I even shared a copy of the order that stated a canvas print. Interestingly they told me they’d never had that problem before. Over priced for what it is. Please don’t be fooled and avoid!!
By Deborah H.
Response from Pet Creations Art· Jan 6, 2025
Hi Deborah! Thank you for your feedback. We’re sorry to hear about your experience, and we certainly want to resolve any issues. If you could please email us and send a copy of your order confirmation that indicates a canvas print, we will review it and expedite the shipment for you right away. We strive to provide excellent service and ensure all our customers are satisfied. Please don’t hesitate to reach out so we can make this right. -Sophia
Haven’t received it yet.
By Alicia J.
Response from Pet Creations Art· Jan 6, 2025
Hi Alicia! After reviewing your order, it appears that you ordered a digital download. We have already sent you the completed digital file. Please check your inbox (and spam folder just in case). If you’re having trouble accessing it or need any assistance, please let us know, and we’ll be happy to help! -Sophia
The company were really helpful in terms of contacting me. Very easy to.order and a very quick service. My artwork was completed very quickly and I was really pleased with the finished article.
By Sue M.
Response from Pet Creations Art· Jan 6, 2025
Thank you for the kind review, Sue! I am glad you were pleased with everything from us. Thanks again for your business with us too, it's very much appreciated! -Sophia
