Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
233 reviews
PersonalHour Pilates USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
233 approved reviews, newest moderated first
Great. Everything was timely and in good shape. Instructions for putting the reformer together are confusing. Especially need a better video on folding and unfolding. The current video is short and super fast.
By Stefanie A.
Response from PersonalHour Pilates US· May 10, 2025
Appreciate your honest review, Stefanie. We're glad things arrived smoothly and will definitely keep your note about the video in mind as we improve the experience.
I love my Nour 2.0 wooden legs!! The only thing that would have made my experience better was an instruction manual or a directional sheet to tell me to go to the instruction library created for consumer's.
By Stephanie C.
Response from PersonalHour Pilates US· May 6, 2025
Thank you, Stephanie — we’re so happy to hear the Nour 2.0 is a great fit for you! That’s helpful feedback about the setup guidance. We’ll definitely explore creating a clearer handoff to the instruction library and app to make that part even smoother.
I purchased the Nano Elite Plus reformer from Personal Hour about 6 months ago, and I am SO IMPRESSED with this reformer! I was immediately in love with how beautiful and well made the reformer was when it arrived. Now that I have thoroughly explored and enjoyed it for months, I can enthusiastically say with confidence that it is the nicest reformer I have ever worked with. I’ve been doing Pilates for over 20 years, in many studios and physical therapy facilities, and this is the third reformer that I have owned myself. It is lovely to look at, as well as sturdy, and versatile. Although it’s not the lightest reformer they make, it’s still easy enough for me to move myself, which I do pretty much daily. I have to lift it, from the heaviest side, to move it away from my wall (3-4 ft.) to workout, & then sit it back out of the way afterwards. I live in an apartment and I don’t have a separate room for my reformer so I wanted my reformer to be easy on the eyes in my living room, and this beautiful wood reformer with elegant bone colored leather, looks great in my space. There is a huge selection of colors to choose from as well. I’m very happy with my choice of reformer and with choosing Personal Hour for all of my Pilates equipment needs in the future. I plan to purchase more pieces of equipment from Personal Hour in the future, and I am currently exploring the idea of opening a public studio. If so, I will definitely be working with Personal Hour to build it. If you are considering whether to purchase a reformer from Personal Hour or another company, I highly recommend Personal Hour. I was skeptical when began my research because I had not heard of them, and the prices seemed to good to be true when compared to the older more widely known companies, but I am so glad I gave them a chance, and you should too!
By Marla
Response from PersonalHour Pilates US· May 5, 2025
Marla, thank you for such a heartfelt and detailed review. It means the world to hear how well the Nano Elite Plus has fit into your space and your practice — especially coming from someone with your experience. We’d be honored to support you if you move forward with your studio plans!
We purchased 2 Nano Elite, only used once at our studio, because our client fell out of the reformer when the hook of strap get disconnected by itself, our instructor refused to use the reformers due to the safety and liability reason, I have been try to sell them, but no luck, asked for the refund but been told I have pay for the shipping fee. NOT recommend PH reformers, I don’t understand where are those 5 stars review came from! Plus the Customer Service are awful! They were very friendly before I placed the order, then the attitude was day and night difference. Stay away from PersonalHour!
By K O.
Response from PersonalHour Pilates US· May 5, 2025
Thank you for sharing your feedback—we’re truly sorry to hear about your experience, and we take your concerns very seriously. Please rest assured that we take full responsibility and liability for every reformer we ship. Safety is our top priority, and any item found to have a manufacturing issue is always eligible for a 100% free replacement—including full reformers if necessary. We want to make it clear that we have no hesitation in replacing any product if an issue is verified, and we have done so many times in the past. If this issue hasn’t yet been reviewed by our technical or replacements team, we kindly ask that you reach out directly, through our website. This ensures your concern is handled properly and by the right people who are empowered to take action. We understand how frustrating it can be to feel unsupported, and we deeply regret if your experience with customer service felt different after your purchase. That is never our intention, and we are always working to improve. We appreciate your patience and your honesty—it helps us do better. Please give us the chance to resolve this for you properly.
Excellent unit. After 4 months, still using at least 3 times/week. Fast delivery.
By TM
Response from PersonalHour Pilates US· May 5, 2025
Thank you so much for your kind review! We're thrilled to hear that you're still enjoying your reformer and using it regularly even after 4 months—that’s exactly what we love to hear. We’re also glad the delivery experience was smooth for you. If you ever need anything or have questions down the road, we’re always here to support you. Keep up the great work in your practice!
I love my reformer! I’m new to Pilates and decided I needed a reformer. I received this reformer before they said I would get it. Pretty simple to put together. I would recommend for anyone who is interested in getting a reformer and continuing on their Pilates journey!
By Tesa M.
Response from PersonalHour Pilates US· May 5, 2025
Thank you, Tesa! It’s great to hear your reformer arrived early and was easy to set up. Wishing you a strong and inspiring start to your Pilates journey.
I love my Pilates machine. I purchased the Janet 2.0 foldable reformer. The instructions to assemble where easy to follow. It did take me two hours, but I like to follow directions to a tee. It glides beautifully with no sound. Every part of the machine is built with quality. I purchased it in the color white and it provides a good aesthetic in my room. My daughter has started to love Pilates now too! I would recommend this company to everyone.
By Tiffany B.
Response from PersonalHour Pilates US· May 5, 2025
Tiffany, this was such a joy to read. We're thrilled you're loving your Janet 2.0 — and even happier to hear it's inspired your daughter too! Thank you for trusting us and for the kind recommendation.
I love My beautiful new reformer!!! Well built, easy to assemble, instructions were easily accessible and easy to understand. Customer service was extremely helpful when needed and shipment was explained and delivered on time.
By Lisa M.
Response from PersonalHour Pilates US· May 1, 2025
Thank you for sharing your experience, Lisa. We’re so glad everything from delivery to setup went smoothly and that you're loving your new reformer. Wishing you many great workouts ahead!
