PersonalHour Pilates USReviews of personalhour.com

Shipping was fast and communication was perfect. Uncrating was fairly easy - getting the reformer up a flight of stairs was not but we did it! My reformer arrived in perfect condition. There’s a bit of a learning curve re: folding a d unfolding but it’s getting easier each time i do it. So far I’m loving my Janet 2.0

The crate was a bit of work to open but offered great protection. I love that it was fully assembled except small parts. Only 15-20 min to complete. The quality is outstanding, smooth glide & beautiful i love it

Well made home reformers. Great deals on showroom items. Fast shipping and packed well to prevent damage. Relatively easy to assemble. Wish printed instructions were included as it was a bit harder to read on my cell phone from website. Would recommend this retailer to everyone. Looking forward to Pilates at home without paying club fees every month and not being able to get into booked classes. This machine pays for itself in 7 months which is great and my husband can use it too without fees.

The PDF with pictures was very helpful for the most part. I had my partner help and since he was experienced with tools and projects he able to maneuver through the process with ease. It helps to have two people doing the installation as well more for safety when lifting and repositioning the parts.

I'm a youthful 70 year old woman that has done pilates in my much younger days. After raising a family and life in general, I had recently been diagnosed with pelvic floor dysfunction, the only treatment being PT. There was an 8-12 month wait before I could get an appt. So I began looking into different Pilates machines. Personal Hour not only had everything I was looking for, for a very reasonable price, had all the extras you could need, are very comfortable and they are nice looking machines. I purchased the Janet 2.0 during their Harvest sale. Using their machine and following their instructors on YouTube, I feel better than I have in years. I look forward to these workouts and do them 2-3 times a week. They also keep in touch with you, if you have questions or issues. Get you Personal Pilates machine from this company- you will not be disappointed.

LOVE IT , use it everyday during my lunch break, great stretcher and body building, hello abs!

The reformer did not ship for many weeks after purchasing it. I emailed several times to check on when it would ship and they kept saying “probably tomorrow”. Then when it arrived I was given the black cushions instead of the winter wildfire I ordered. I told them it was an error and they refused to deal with it first then said they would after I installed it and followed up with them. I basically decided to give up because I was worried they would never actually send it if I sent back the black ones. Then they said it included an hour long instructional video for beginners and they sent a literal screenshot of the video with no link!! I followed up and asked about how to get the link and…ghosted. Also, the arms that hold the cords in the pulls are wobbly. I would not make this purchase again. I honestly regret not paying more for a better experience (customer service and product). I almost never write reviews, but felt compelled to write honest feedback for this one. So, take that how you will.

After doing a lot of research about different companies selling pilates machines, I was lucky to find Personal Hour. The company is in the USA and they have high standards. The reformer I bought is well made for a fair price. I know that I can reach out to the company for questions or concerns. I bought the Janet Elite 2.0 and it is beautiful. Great quality! Best investment! Good bye gym membership! No regrets!