Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
233 reviews
PersonalHour Pilates USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
233 approved reviews, newest moderated first
Such amazing quality recommending this to all of my friends!!!
By Elyana A.
Response from PersonalHour Pilates US· Jul 1, 2025
Thank you so much, Elyana! We’re thrilled you’re loving the quality — and even more grateful you’re sharing it with friends. That means the world to us!
I love my reformer and my sales person, Nadia, was great! The reformer doesn’t come with any written instructions so you have to work off a link. That’s not such a big deal, but the instructions are not current so you have to figure out a few things on your own. If I didn’t know how a reformer works, I may have been more confused. Also, the parts sheet should come with pictures of the parts since not everyone knows the names of the parts. I do love my reformer though!
By Lorrie
Response from PersonalHour Pilates US· Jul 1, 2025
Thank you, Lorrie! We’re so glad you love your reformer. You're absolutely right about the instructions — we’re actively working on updating and improving both the guide and the parts sheet.
I purchased the Janet and there is a problem with the two legs that are attached over the hinge. They do not fit because the hinge adds about 1/4” to the width of the frame. I am using blocks of wood instead of the legs to support the frame. For the price I would have expected that to have been fixed in the design phase - also, I saw feedback after I tried to assemble, so I’m not the first to experience this issue.
By Megan A.
Response from PersonalHour Pilates US· Jul 1, 2025
Thank you, Megan, for sharing this. We’re truly sorry you experienced this issue with the support legs — it’s one we’ve seen a few times and have since fully resolved in our current and future models. We’ve also tried reaching out several times to get this fixed for you directly but haven’t been able to connect. Please know we’d still really like to make it right. If you’re open to it, reach back out — we’re ready to send the fix. And for others reading: this has already been corrected in all new units moving forward.
Came fairly quick and wrapped up secure. Nothing was broken. Great
By James H.
Response from PersonalHour Pilates US· Jul 1, 2025
Thanks James! Glad to hear it arrived quickly and securely — that’s exactly what we aim for. Enjoy your reformer!
The three biggest positives are; the personal advisement, the ease of purchase and delivery, and the quality of the machine. I called to request information regarding various models and I was advised professionally and personally. Once I made the purchase, the machine arrived in a timely manner. When it was assembled I realized the fabulous quality of the machine. The entire experience was seamless.
By Dph
Response from PersonalHour Pilates US· Jun 9, 2025
Thank you for this generous feedback — it means a lot. We’re especially glad the guidance felt personal and the entire experience smooth. That’s exactly how we want every reformer journey to feel.
Easy to put together. Great quality. Fast delivery! I'm so happy!!
By Jennifer B.
Response from PersonalHour Pilates US· Jun 5, 2025
Thank you, Jennifer! So happy to hear everything went smoothly! Enjoy your Janet reformer!
I love my Janet 2.0 Pilates Reformer. It is sturdy and very attractive. The pdf instructions were not efficient or sufficiently helpful with putting the Reformer together. It was disappointing.
By Nancy
Response from PersonalHour Pilates US· Jun 5, 2025
Thank you, Nancy. We’re happy to hear you love your Janet 2.0 and find it sturdy and beautiful. We also appreciate your feedback on the instructions — we're working to improve them and make setup even easier. Wishing you many great workouts!
The company customer service team is very professional and trustworthy and reliable. They stayed in contact with me to let me know what was going on with my purchase and shipment status. I even called on a Sunday because I had received a box on Saturday that said 2 of 2. I was like where is 1 of 2. I was going to wait until Monday, but, I was too anxious. I called Sunday afternoon. Someone answered the phone. They were there to do some extra work for the company. When, I explained my situation, the young lady took her time to help me with the status of my other box and sent me an email with the shipment company name and phone number. She could have kindly asked that I call back during normal duty hours. Top notch customer service.
By Wanda
Response from PersonalHour Pilates US· Jun 3, 2025
Thank you so much for sharing this, Wanda. It means a lot to us that you took the time to write about your experience — and we’re really glad we could be there when you needed us. We know how important it is to feel supported through the entire process, and it makes us happy to know the team helped ease your concerns. We’ll be sure to share your kind words with them. Wishing you many great sessions ahead with your reformer!
