PersonalHour Pilates USReviews of personalhour.com

6365 old Avery Road, Dublin, Ohio

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The Fair Hearing score

4.6/ 5

Excellent

233 reviews

PersonalHour Pilates US4.6Excellent

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About PersonalHour Pilates US

PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.

PersonalHour Pilates US (personalhour.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: personalhour.com
Website: personalhour.com
Category: Fitness & Weight Lifting
Location: Dublin, Ohio
Listed on The Fair Hearing: 2026

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Apr 28, 2025

WARNING DO NOT MAKE A PURCHASE FROM Ph

This company is a sham! Their employees lie and tell you anything by to keep you on the hook for the $2100 I spent on a machine. I ordered one on January 23 and after 16 weeks no machine and they REFUSE to give back my money. I did a dispute on my Cc and have to wait another 8 weeks for my money. I was promised my machine in 5-6 weeks. I was told it’s here they need to inspect it on February 23. I have never had such an issue buying anything and they are nasty abusive and have lied time after time and they act like the dictum. You have all been warned. Also the BBB did nothing to help me either so don’t even bother complaining. How can you not deliver and keep someone’s money as well.?

By bonnie T.

Response from PersonalHour Pilates US· Apr 29, 2025

Hi Bonnie, We care deeply about our customers - and just as deeply about the people on our team. While we understand your frustration, this review leaves out critical details and misrepresents what happened. Your original order was fully customized with a longer lead time. After choosing to cancel, you were refunded. Unfortunately, in the process, our staff was subjected to language and behavior that caused real emotional harm. We take pride in supporting our customers, but we also protect our people. Despite all this, you placed a second order. That order was canceled, and before we could process a refund, a credit card dispute was opened and as is standard, the funds were then frozen by the payment provider - not held by us. We cannot refund what we do not have. Once the dispute is resolved, if the funds are returned to us, we will issue a refund minus cancellation and dispute fees, as stated in our policy. We do not - and will never - keep money without delivering even more value in return. Our thousands of happy customers can attest to that. We stand by our work, our integrity, and our team. And we respectfully draw the line when public claims cross into harm. We wish you well and hope this clears up the situation for anyone reading.