Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
Very easy to deal with great product great customer service will definitely buy from again 👍🏼
By Mike Y.
Response from PERGOLUX USA· Sep 25, 2024
Thanks, Mike! Why settle for one pergola when you can have two? 😉🫶
If you want a product that will last for years to come, Pergolux skydance model is that way to go. The screens are easy to open and close and keeps the rain out and furniture dry. Their customer service was very responsive throughout the process!
By Jake W.
Response from PERGOLUX USA· Sep 25, 2024
We think so too! 🥇 Thanks for the recommendation, Jake! It was a pleasure to work with you.
I had such an amazing experience with Pergolux. From the top notch customer service to the quality of the pergolux sundream that we ordered, it was such a seamless process. Anytime I had questions it was handled in a timely fashion and everyone was so pleasant to work with. We now have such a beautiful conversation starter when people drive into our yard and see the beautiful addition to our home!
By Final T.
Response from PERGOLUX USA· Sep 25, 2024
Yay! Very happy to hear. Thank you for taking the time to let us know about your experience! We're excited and thankful that you chose us. Enjoy!
Great product. Great customer support. Great company. I wish everything I find on Instagram was this good! I took about 3 afternoons to put together by myself. I would recommend at least a second hand to help with the slats. The instructions were as easy as a lego set for the pergola but I did run into a couple questions on the directions on the remote and heater but I just picked up the phone and got the answer from Kurt. We also had to troubleshoot a power issue that confirmed the control unit was bad and they got a replacement mailed quickly and easily. This price point is not for everyone, but you get what you pay for and more with their products. Well engineered, solid, easy to assemble and help is just a phone call away. I couldn't expect anything better.
By Mike
Response from PERGOLUX USA· Sep 25, 2024
Thanks for the detailed review, Mike! We do pride ourselves in our product: It's the real deal. Enjoy!
Pergolux Pergola S2 is well made and sturdy. We ordered the manual opener and screens. The opener is easy to use and the screens provide shade, bug protection, and a little privacy. It has expanded the living area of our house. When it rains, we can use it. It is made so water is channeled into its gutter system. I would highly recommend using their installation services. It is so much quickly and easier than trying to do it yourself or a contractor. The installation team installs numerous pergolas and they are experts.
By C M.
Response from PERGOLUX USA· Sep 25, 2024
Thanks for taking the time to leave a review! We are also big fans of our product design and install partners. Glad you're enjoying your new-found space!
We LOVE our Sundream S2. Putting it together was a bit intimidating at first because we didn't have written instructions. But eventually we found the online instructions and worked our way through them. I wish we had done this years ago!
By Norma W.
Response from PERGOLUX USA· Sep 25, 2024
There's no time like the present! Thanks for the review, Norma! It was a pleasure to work with you.
Amazing customer service! They were able to schedule my delivery earlier given my project needs!!
By Henry L.
Amazing product. Super durable and easy setup.
By James D.
Response from PERGOLUX USA· Sep 25, 2024
Thanks for the recommendation, James!
