PERGOLUX USAReviews of pergoluxshop.com

Although my pergola has not arrived yet, another day could not go by without commending Customer Service support that worked with me. They showed teamwork, professionalism, & very knowledgeable in answering my questions & knowing the product. A special shout-out to Isaiah. He returned my emails & phone calls always in an expeditious manner. Showing understanding & patience when I would grow weary. Kudos to you, Mr. Isaiah you definitely contributed to my memorable experience with Pergolux. Updates forthcoming once arrival & installation of my pergola.

Very happy with our lovely pergola after finally assembling with incomplete instruction videos. Many critical details were absent. I recommend Pergolux allows several contractors to attempt a setup of a Pergola only relying on provided video and revise that stock video with their suggestions. We chose Pergolux because it appeared that there was great customer support - not entirely true although chat and live texting with knowledgeable reps were readily available which lulled us into assuming accurate installation videos. To say that your assembly instructions and related videos are woefully lacking is an understatement. While they did provide “some” guidance, there is so much detail left out, that it makes it extremely likely that steps will be missed, causing the installer to back track, undo certain steps, and start over. While this experience wasn’t as bad as an Ikea assembly, it was close. Particularly bad is the instructions/video for the LED lighting installation. You really need to improve this and get the sequencing right. We needed to redo several steps before we figured out what we had done wrong. All that being said, we love the finished product with qualifications. We also requested a bid from the preferred contractor Elite for assembly. Incredibly overpriced for a job of a few hours - quoted over 50% of product cost! / $3600! Really? A bit much. But all’s well that ends well.

The product has the strength & appearance we’ve been shopping for. Unfortunately, it was missing multiple components that I had to subsequently request. The support team was super helpful in sending me the needed pieces, which are currently in transit. We’re looking forward to getting the structure up and usable.

Great delivery time (vs. "Hanso's") 14 weeks. Assembly instructions needs written instructions along with pictures, worked thru it with video. Missing 1 corner connector. Can't inventory product at delivery, delivery guys drop and go, need more than 30 days, we all don't assemble immediately. Waiting for rain to check for leaks. Other than that, Great product and price.

The quality of the product is very good, even for the lowest end S3 model. This is nothing like the cheap pergolas that you can get from the bulk website distributors. In all, you get what you pay for with regards to the quality of the product. In my opinion, the one thing that could be improved upon is the clarity of the product information on the PERGOLUX website. Yes, the pergola does have drainage slope built into it, but they don’t tell you that the slope is from the motor side to the other side. Also, if you are planning to get any of the powered accessories, there is almost no information on how to plan for your electrical connection. With such a high quality product, I’m surprised that there isn’t much information on the PERGOLUX website to assist with the planning for the installation of your new not so cheap outdoor space investment.

Installing the 16-foot wall mounted pergola took 5+ days working mostly by myself. 2-1/2 days was spent removing about a foot from the width of the beams and shortening the LED light strips to match the new width. Had I known it would be this difficult, I would have skipped this step since it was done for cosmetic reasons. Half a day was spent locating the studs on the wall for mounting the rear rail. I used a stud finder on the inside of the house and transferred the locations to the outside wall. The assembly went fairly smooth. The most difficult part is connecting each louver to the rail that opens and closes them. The mounting wall blocks easy access to the louver ends. This is not an issue with the free-standing version. Overall, I am very happy with the pergola. The quality is very good, and I have received lots of compliments on the looks. A little pricey, but it should last a lifetime.

The directions are terrible. Videos do not work on the app. The YouTube videos are brief and don’t go into detail. Besides that the quality is great. With you had a blind wall. Thx

The product was as described, and it works well. I am overall happy with the purchase, as it looks pretty sharp in the space where we assembled it. We experienced a couple of hiccups with the delivery from the local freight company, which made the process frustrating. Pergolux USA made it right, but took some time. The assembly was challenging, and whatever time it says it will take, double it. Customer service is good, but response time is slow in some situations. I had a couple of damaged pieces, and they resolved them to my satisfaction. I would recommend the product, but if you need it for a specific function, plan a head to account for potential delivery issues and assembly times. You will need at least four people for the frame setup, then two people can do the rest.