Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
Absolutely fantastic customer service via the live chat on their website. Three different times I’ve had exceptional experiences getting answers to my questions quickly, professionally, and politely. The live chat team is doing an amazing job and is a big reason I chose Pergolux over competitors.
By Peter N.
Response from PERGOLUX USA· Apr 7, 2025
Happy to hear, Peter! 🤩 We're glad to have you here. 🤝
Dealing with Melissa was delightful very pleasant person we purchased 10x13 pergola what a great product easy to assemble quality plus on every part very durable I looked at a lot of pergola and hands down by far this one is the best. The light kit is great the motorized roof works great and the build in gutter system works well. Thank you Melissa for everything
By Greg F.
Response from PERGOLUX USA· Apr 1, 2025
Good to hear, Greg! Enjoy! ☀️
Our customer service representative Avit Vazquet was amazing. She went over a lot of details that I never even considered and answered every question I had. When I first looked at all the different series it was a little overwhelming but the customer service representative took time to explain the different models which was extremely helpful and definitely will make our decision even easier deciding on what model to purchase
By Karen R.
Response from PERGOLUX USA· Mar 29, 2025
So good to hear, Karen! We'll be sure to pass on your positive feedback. A warm welcome to the #PERGOLUXFAM! We're glad you're here.
Great product and great customer service
By Dominic D.
Response from PERGOLUX USA· Apr 16, 2025
Thank you, Dominic!
Pergolux makes a solid heavy duty product. Customer service was easy to get in touch with and able to answer any questions I had.
By Blake
Response from PERGOLUX USA· Mar 25, 2025
Thanks, Blake! We appreciate you.
S2 Pergola Experience Deliver was excellent - I received the boxes within two weeks of the order and they were placed in my garage for storage waiting for good weather in February in Wisconsin. The parts are very high quality and machined to a high standard making assembly easy as the parts fit without issue. It took me about 12 hours to assemble but I am 67 and had the help of my 67 year old wife - we are no longer fast movers. Following both the PDF and video instruction made the job enjoyable and easy to follow. The only issue I had was determining the correct fasteners but I was able to reason it out. I really like the quality and look of this item and can only highly recommend it as exceptional in form, function and appearance.
By Matthew F. J.
Response from PERGOLUX USA· Mar 25, 2025
Amazing, Matthew! 🤩 Thanks for choosing PERGOLUX!
Omg where do I start. Totally satisfied from inception till fruition. My product works like a dream come true. Met Melissa who was as amazing and knowledgeable about her products as she is easy on the eyes. Who hoo. Great team and great product. Will highly recommend
By B
Response from PERGOLUX USA· Mar 21, 2025
Wow. Where do we start? What a review. 😂 Thanks for the recommendation, B. We're happy to have you here!
We are extremely happy with our Pergolux purchase. It is definitely a high quality product and it's easy to operate. It was also fairly easy to assemble and that process was accurately described by Pergolux. They've provided excellent customer service when we have called with questions.
By Cari F.
Response from PERGOLUX USA· Mar 19, 2025
So glad to hear, Cari! Thank you for letting us know.
