PERGOLUX USAReviews of pergoluxshop.com

Wonderful end product that we are very much enjoying. A great addition to our backyard retreat that we are glad we found before committing to a standard pergola. Our only issues were with a few missing parts and a more difficult assembly than anticipated. It took a while to get the parts. Despite a ton of assembly resources there were still a few unclear issues. Customer service was helpful. Don't let those minor issues stop you though, the finished unit was worth it.

Pergolux looks amazing and is a high quality product. We have new construction with zero shade this solved the issue. Wish I'd purchased another screen. It was challenging to put together a 10'x10' with two adults. Definitely recommend.

The Pergola is great and pretty easy to assemble. Our delivery was painfully slow. The pergola sat 15 minutes away from us for two weeks and Pergolus kept laying the blame on the delivery company, which they hired. I finally threatened to cancel the order and they got active. The boxes were delivered a half hour later.

The quality of product is of very high quality. Unfortunately my pergola arrived with some damage and getting C/S to resolve was not exactly easy nor the resolution to 100% satisfactory. The referred install team was GREAT!

Great product but the installation was extremely difficult and communication for delivery was not good at all.

The staff at Pergolux was helpful. They answered all our technical questions and were prompt to follow up.

It's been 6 months since we installed the Pergolux Sundream 13x13 unit. The printed and electronic installation instructions are very vague for the layman person trying to put this together. If it wasn't for the online video that was posted I don't know if I could have pulled it off. I got major sticker shock when contacting the third party installer they use. The heater was missing some parts, but a customer service person was able to ship out the correct parts. We were disappointed in the availability of customer service at times, but they are trying to ramp up their staff. The service panel was also a major issue for us as we could not get it opened and closed easily when working on the control module (final heater install). I ended up having to contact support several times before figuring out a solution. Apparently they are going to a service panel type access on newer models which will be much better. Once installed it has been a very positive experience for us. The craftmanship is really solid and it was enjoyable to have the shade from the sun this year. We definitely need a screen for the front section as the Pergola could only block so much direct sunlight. I wish the unit had the ability to install both a screen and the glass panel for colder weather.

The pergola is awesome, and went together easily once I found the right manuals. I bought the S3 version and it was difficult to find the manual. Every manual on the website and the you tube videos were for the prior version. While it was similar, there were some differences in the parts. Also I am not a big fan of pictograms especially when they show the wrong parts. I called customer service for an issue and I can’t say enough good things about them. Incredibly helpful and responsive!