Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
High quality product, much less expensive than tbe competition. Customer service was responsive a d professional.
By Scott H.
Response from PERGOLUX USA· Jun 24, 2025
Thank you, Scott! This is what we strive for - quality and excellence. So glad to hear we delivered. 🎯
My experience was absolutely wonderful! The Elite tech team was awesome and the associates at Pergolux-USA exceeded my expectations. We're totally in love with our product and have received many compliments on our pergolux. I have a piece of Norway, right here!
By Nicole Gill C.
Response from PERGOLUX USA· Jun 24, 2025
To us, that means clean lines, durability and majesty. 🗻 🌊🌲 So happy to hear you're loving your PERGOLUX, Nicole. A warm welcome to the #PERGOLUXFAM! 👋
The product is very high quality and is exactly what was promised when I bought it.
By Tom A.
Response from PERGOLUX USA· Jun 24, 2025
Happy to hear we met your expectations, Tom! 🤝 Enjoy! 😍🎉
We love our Pergolux pergola. It gives us the shade we really needed on our deck and the versatility of sun when we want it. The LED lights are a beautiful added touch.
By Chris D.
Response from PERGOLUX USA· Jun 24, 2025
Shade when you want it - cozy lighting when the sun goes down. We're here for it. 😍 Thanks for taking the time to leave a review, Chris! We appreciate you.
Our Pergolux was better than anticipated. Everything fit together perfectly.
By Don Wetzel, Harrisburg P.
Response from PERGOLUX USA· Jun 24, 2025
Amazing. 😍 Thanks for leaving us a review, Don! We appreciate you.
Awesome product! It works great on our deck, the screens are great.
By nathan M.
Response from PERGOLUX USA· Jun 24, 2025
Thank you for the recommendation and 5 stats, Nathan! 😍 We're glad to have you here.
I purchased the Sundream S3 10x16 and couldn’t be more happier with the end result. I did the installation myself and had to read the manuals and watch the videos a few times before I started to build the confidence. Few issues I did have though were with missing parts so I would recommend doing inventory on what was delivered prior to the install. They definitely need to do more QC of the boxes before they ship out as I had some critical pieces missing that were the first step in the installation process for the Pergola (screws to mount the base plates to the column) and the Screens (snap fit brackets/screws). Still awaiting for some final parts that are not critical to the install that are out of stock. Customer service was easy to work with and quick to get me the parts needed. Would recommend the product and if doing DIY plan ahead get an extra set of hands particularly for a 16 foot screen.
By Jeff B.
Response from PERGOLUX USA· Jun 24, 2025
Thanks for the recommendation and thoughtful review, Jeff! Feedback received.✍️✅ Wishing you and your family a wonderful summer! 🌞
Pergolux support was always willing with prompt and courteous help. Assembly was easy for two of us. The product is working just as advertised and I would recommend it to anyone (already have).
By Douglas S.
Response from PERGOLUX USA· Jun 24, 2025
Sounds like we hit the mark. 🎯 Thanks so much for the review and kind words, Doug! We appreciate you.
