Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
Easy to find what I was looking for. Customer service was always available to me when needed.
By Daniel P.
Response from PERGOLUX USA· Jun 24, 2025
Happy to hear this, Daniel! Enjoy your Pergola S2! It's going to be a hot one. 😎☀️
The people at Pergolux are exceptional ! All were very quick to help and ask if I needed more information. Customer service helped me out in assembly and directed me to a perfect end to my project. I ordered a screen for one end of my pergola and it was a snap to install. It works welll and looks great !!!!
By Jay W.
Response from PERGOLUX USA· Jun 24, 2025
YAY! This is what we aim to deliver, Jay - exceptional service at every point. 🎯 Thank you for your kind words, and for being a valued member of the #PERGOLUXFAM! ❤️
There were interesting developments with our order. When we ordered it was the first version. What we received was version 2. The instructions were for version 1. I called and with a little conversation we realized what had happened. I needed a few additional parts, instructions, and pictures. It all came together with help from Melissa and it's been a great addition to our home. I have recommended Pergolux to a number of friends.
By Jim R.
Response from PERGOLUX USA· Jun 24, 2025
Glad we could deliver 5 stars in the end, Jim - even with a few hiccups along the way. Thanks for your review, and for being a valued customer. 🤩
Product quality, customer service was great, only problem I had was the delivery, boxes were open and parts missing. Customer service quickly resolved it. Love ours! Assembly was fairly easy, directions could be a little clearer, but again customer service to the rescue!
By JB
Response from PERGOLUX USA· Jun 24, 2025
🛟⛵ Always here! Thanks, JB, for allowing us the opportunity to make things right for you and your order. Enjoy the upcoming summer! 🌞
Product is outstanding. Customer service stellar! I am loving this addition to my home 💕
By Cheryl L.
Response from PERGOLUX USA· Jun 24, 2025
Amazing, Cheryl! 😍 Enjoy, enjoy, enjoy. We appreciate you!
Excellent Product. No sharp edges and very clean. The customer service is amazing like the product
By Deepak K.
Response from PERGOLUX USA· Jun 24, 2025
Thanks, Deepak! We will pass on your kind words. Enjoy your Skydance!
Ordering was easy and we used their recommended installer ETI. Everything went smoothly and we love the pergola. When we had a couple minor issues, customer support was good in helping us resolve the issue.
By Eric
Response from PERGOLUX USA· Jun 24, 2025
Thanks for the recommendation and 5 stars, Eric. ⭐⭐⭐⭐⭐ We're happy to hear you had a great experience with ETI and our customer service team. Enjoy your summer!
Great product. Unfortunately the power box was defective and it took a couple months to get a new one shipped so I couldn’t use the heater all winter long. But customer service was helpful and the product is fantastic.
By Carolyn K.
Response from PERGOLUX USA· Jun 24, 2025
We're thrilled to hear you love your pergola, Carolyn! We’re sorry for the delay and the issue with the power box, but we truly appreciate your patience - and are glad our customer service team could assist you. ❤️
