PERGOLUX USAReviews of pergoluxshop.com

Amazing customer service! The team at PERGOLUX went above and beyond to ensure all my needs were met. Highly recommend!

Ordering process via their website is very user friendly. In addition, I forgot to enter a discount code that I was provided (via text). After contacting Pergolux, Avit was super helpful in adding the discount to my order (after I provided him with proof I had received) and process was very quick! Thanks Avit and Pergolux!

Customer support was a breeze! Tanner was easy to work with—professional, responsive, and just the right person to guide us through the process. I took advantage of their Anniversary Sale, and they were kind enough to offer an additional discount, especially since we didn’t need the heater (we’re in Texas and it’s warm most of the year). After days of research, I decided to go with the Sundream S3 Pergola, and I’m so glad I did. The modern design, RGB lighting, easy operation, and slim, sleek look really stood out. Plus, durability and the ability to withstand high winds were crucial for us—and this model checked all the boxes. The response time was fast, and the entire experience felt smooth and professional from start to finish. I highly recommend this product and team! Petru, TX

Melissa provided me with answers, great details and a delightful experience while navigating the website. After speaking with Melissa, I was comfortable enough to purchase the screen accessories for my 13X19 Skydance 3 Pergolux set. Thanks Melissa!

The Pergola is of very high quality and works great. The customer service is impeccable and Nellie specifically was wonderful in helping us.

The S3 is well built. Upon delivery of my boxes from the freight company, I had a question and called customer service and they did not pick up, which was frustrating. I was able to figure out the issue on my own. One part was missing, which was the louvre cover. Luckily it was not something that would have prevented us from completing the install. There were a few discrepancy between the written instructions and the assembly video. Video showed a step of installing screws to the beam cover but it was not in the written instructions. We went ahead and used the screws that were provided but not indicated in the written instructions to comply with the video. We called and spoke to the new orders dept to ensure someone will pick up the phone line and ordered the 16’ screen and requested the missing part to be delivered with the screen order. We did not install the heater. Instructions seem to show it being installed in the space for the LED lights. and we did not want to drill into the post/beam and compromise the structure in any way. Notice other people installing it on the wood panel screens, which we did not have nor want. So, we opted not to install and delay the overall installation process.

I recently made a purchase and, less than a week later, noticed that one of the items was now being offered for free as part of a current promotion. I called customer service to inquire about a refund, and without hesitation, Japhet and Nellie assured me they could take care of it right away—no hassle at all! Japhet also confirmed the delivery timeframe, which turned out to be much sooner than I expected. I’m beyond impressed with the seamless support and can’t wait to get the Sundream S3 set up!

We have had several interactions with Pergolux customer service. One related to a damaged part and the other relating to installation questions. We received a call or an email back very quickly every time and the company stood behind their product. We are very pleased with how we've been treated, and the Pergola is beautiful!