PERGOLUX USAReviews of pergoluxshop.com

The pergola is pretty nice. However the company’s description of assembly and how two people can assemble it in 5 hours is a joke. We watched numerous videos both on YouTube and the Pergolux website and then enlisted the help of our landscapers. Four of them worked for 7 hours one day and still didn’t finish. The pergola is quite nice though.

I am going to divide this review into 1)product , 2)installation, and 3)post installation problems. The first earns an A, the second a tolerant B, and the last a solid D. 1) I got a Sundream 3 and it is sturdy, pretty, and will be an asset to my Arizona High Country afternoons. I got a screen on the west side which seems quite solid and it came with lights and a heater which I will likely not really use, but not sure. I am hoping that the louvers will be helpful to keep open and avoid a snow load and get more light to my windows in the winter, but that is yet to be tested. (See #3) 2) It took a while for the Pergola to arrive and longer for me to schedule the installation. I live in Flagstaff and they had to come from Phoenix. Two men arrived on time and got right to work. About an hour into it they came to me and said that they didn't have a f***ing part and so couldn't continue. Hmmmm. I suggested THEY call their company or Pergolux and figure out what next. I don't know who they called but they couldn't continue so I called the installation company (based in Washington State I think) and they helped the installers. After a trip to Home Depot and maybe 2 more calls to the Installation company, it was done. (Each time I had to call the installation company and ask THEM to call the installers). OK, so I didn't have a great vibe from the installers and their tramping and leaving cigarette butts in my nearby flower bed, and drinking all the cool drinks that I left out for them AND 4 other workers who were doing other work outside (I know that they drank all the drinks because they left the bottles and caps strewn about the area) didn't help my mood. But then at the end of the day, I had a pergola that looked OK. 3) About 10 louver openings and closings later (mostly to show friends how it worked) the thing stopped working and the motor just whined at my requests for a position change. I contacted Pergolux who send me on to the installation company who sent me back to Pergolux who suggested I talk with the installation company and so on. Everyone wanted me to video the issue (funny because nothing moved and a still was PERFECTLY adequate). Pergolux eventually sent us several videos on how to do the repairs ourselves. Those videos seemed to be referencing another model because when you looked "inside", nothing was the same. There was also a nut that couldn't be loosened even with an impact driver. I must say that everyone was very polite during all this but polite don't open louvers. Eventually they sent us a new motor and we hired a local contractor to come and install it and trouble shoot everything. It took him 4-5 hours to unhouse the problem and put in a new motor. It seems that the wiring had not been properly anchored and worked its way up to be pinched in the louvers. When the louvers couldn't open the motor burned out. So bottom line: I think I am happy with the product (still have to see how the revised installation goes). I can only say that the accountability was lacking. I would also hope that there was some corrective back and forth between Pergolux and their recommended installers. Good luck y'all.

Overall the Skydance S3 model I purchased works well, just some confusion on how to assemble/attach the heater accessories as there instructions available are mainly for the older S2 models with no clear instruction on how to install on the newer models. Just says install heater in the gutter. When I called they told me to just used self tapping screws to gutter and it should hold, but could not tell me what size or length screws are ideal. I submitted for an update for this about 3 months ago, and have not heard anything back yet and they have not updated their videos showing the modified way to install the heater on their new Skydance S3 models. It’s like they forgot to make sure their accessories are compatible with the new models. They just sell you a new model and have the customer figure it out on their own.

I love the pergola, it is very good quality and definitely adds to my back yard enjoyment, What kinda bothered me was that after two weeks the controller started to malfunction. I did get a replacement but I had to pay $300 for my handyman to take the pergola somewhat apart and replace it. Just seems to me that for something like this you should of covered the cost.

We paid for professional installation. The product is great, very nicely made and installed. HOWEVER the louvers failed to open in less than a month. Attempting to obtain support for what seems to be a warranty failure reveals that the company assumes their product is a DIY installation and "does not have any technicians available" to assist. Various YouTube videos were recommended which did not adequately address the issue and in any event were beyond what could be reasonably expected for the buyer who had paid for installation. We were given the contact for an installation company, but it appears the cost of remediation is on us. Recommend you assume this is an attractive, well made product but no warranty assistance unless you did your own installation.

***Update*** Pergolux reached out immediately, and we were able to reach a satisfactory resolution regarding the hardware damage. We are still pending a resolution on the warranty confirmation but are hopeful this will be resolved amicably as well. ***Original*** Received my Sundream S2 pergola (Order US6568) on August 7, 2025. The components box arrived severely damaged, with parts missing or broken, and a structural beam was bent due to delivery team mishandling, as documented in photos provided to Pergolux. The replacement parts, promised via overnight shipping, were delayed two days just sitting in a warehouse per the tracking number (delivered August 15), disrupting our contractor’s tight schedule that had been planned out for this delivery. The incorrect replacements were provided by Pergolux and were a quarter inch too small, requiring longer screws and caulking to fit, as shown in photos sent August 25. Our workarounds saved Pergolux from replacing both the components box and beam, yet their insufficient compensation offer, which they proposed, failed to cover the hardware damage and the issues resulting from their mishandling, estimated at a couple thousand dollars. Initial email communication with customer support was positive, but after their delayed shipping and incorrect parts prompted my request for fair compensation, responses became combative, accusatory, dismissive, and unprofessional. I have yet to receive *any* partial refund whatsoever or warranty confirmation despite making their incorrect parts work due to their delays and running out of time. The aluminum frame appeared sturdy but bent easily when mishandled during delivery. Think twice before giving Pergolux your business - unreliable delivery and unprofessional support.

No one answered the Customer Support Line. I used the sales line to get an answer.

This is a nice product overall, however the instruction manual is a bit of a nightmare. There are few words in the manual, mainly pictures. I had issues with the removable side rails for the screen doors and LED lighting as well as the heater installation. It turned out that I didn't need to remove most of the side rails in the very first step as I wasn't installing a screen. It would have been nice to know this. I wasted quite a bit of time removing them and then reinstalling them. The instructions for the remote and control box are vague, and the heater did not include hardware for use in conjunction with LED lighting. You must sync the lighting, heater, and the motor (if you purchased these) before closing the controller into the pergola. This was basically glossed over. There is no guidance for the orientation of the pergola for wind and/or sun, so you'll be on your own there. Additionally, if you are installing the pergola over pavers, you must be prepared to remove them and pour concrete anchors. I am enjoying the product, but if the manual was written better (or written at all), it would have been a much better experience for me.