PellaReviews of pella.com

Pella are useless. Their website explains little to help either customer or prospect. They are really unhelpful. Trying to get some basic price information and it’s impossible. I am an existing customer and anything remotely after sales is poorly dealt with. The product is really good though however dealing with the company is dire.

Pella service recording loop talks of relentless effort to help customer. I need frame parts for a patio door. Pella could not provide frame parts. The service recording over promises. Pella service for my patio door did not meet my needs. Pella in my situation let me down.

The worst company and materials. Since the beginning of installation nothing seemed to work. The installer said my key to my new door didn't fit into the new lock for my door, -cylinder- So I wouldn't be able to lock my brand new door. I felt I was at his mercy... I needed to lock my door. He said would go to a hardware store to pick-up a new cylinder. He did install it but it didn't fit my door and spun around in the lock. It took 3 next appointments and seven months for a technician to say I needed a new door hardware. They did replace it ... phew nice job guys & just I came home used my key and it doesn't fit into my cylinder. So I'm waiting for a locksmith to show up to let me in my house. And by the way the new door it self is so fragile it scraps and nicks so easily, the installer said "well it's black paint it shows everything" what it shows is the white coating underneath the black paint. Don't waste your time, money and energy with pella... as I write this waiting for a locksmith.

I have hail damage to three screens. Called customer service to order replacements. Gave them the screen measurement. They said I had to have serial number. There was NO serial number and they didn't have my original paperwork even though it was only two years ago. Told them to close my ticket. Will live with the holes. Unbelievable!

I'd give this company a zero if I could. I'm reporting them to the Better Business Bureau for theft of services. As a contractor I purchased a patio sliding door for a customer 60 in by 80 in, in a fossil color. Get the door in and there's no handle or lock mechanism with it. This was purchased from a Home Improvement Center that went out of business a week ago so I go to one of their other branches and express my concern they said was the box and package closed or open I said it was closed they said then you have to contact Pella. So I do just that and it sounds good when you listen to the recording how they just have the utmost respect for quality and service for their customers and they stop at nothing until they are pleased. Well that's a bunch of BS. They tell me that it could have not happened from the manufacturer that it had to have happened for my Lowe's Home Improvement so therefore I have to spend $347 and change plus tax for a new handle I said that's absolutely not going to happen she said well I don't know what to tell you cuz we're not giving you one we already gave you one I said now you're calling me a liar lady. So help me God this company will go out of business before I'm done with them

Horrible. I would give them zero stars if it was an option. As others have said, we had so many problems including defective windows and door parts that were not replaced even when under warranty, some items ordered that came in different colours that they did not replace, one door that broke within a week, etc. The Victoria office owner is incredibly rude and they don't respond, they have yet to fix broken handles and window that are still under warranty.

My daughter uses a wheelchair and I wanted to replace my patio door to allow for easier access to the backyard. My existing door was only 6 years old so it wasn’t in need of replacement .. the Salesman, the measurement person came to my home assessed the space, measured the space . We went to the show room with my daughter to ensure her wheelchair accessibility worked. THE INSTALLER SAID HE COULDN’T DO WHAT THEY SAID WE COULD DO .. SO WE NOW HAVE A DOOR THAT IS EXACTLY THE SAME AS THE OLD DOOR BUT WE ARE OUT $9000. DO NOT USE THIS COMPANY , THEY WILL NOT TAKE THE NEW DOOR BACK AND PUT THE OLD ONE BACK IN . I AM NOW TAKING IT TO LITIGATION !! BEWARE

Do not buy from Pella Windows and Doors they have yet to properly install our doors. We ordered them last June!!! The doors arrived at the warehouse in October. The half assed installation is a joke. Started the end of November. Continued in December. They then demanded full payment without completion. They promised to be here January 31. They still haven’t come. They aren’t wind or waterproof! So we have a brand new home being ruined by pella.