Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
65 reviews
In The Cut WoodsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At In The Cut Woods, we specialize in crafting high-quality, custom wooden paddles for fraternity and sorority members, with a particular focus on serving the Divine 9. Our paddles range in size from 2 to 5 feet and are meticulously handcrafted to meet your exact specifications, ensuring each piece is as unique as the organization it represents.We understand the rich traditions and significance behind fraternity and sorority memorabilia, which is why we dedicate ourselves to delivering exceptional craftsmanship in every order. Whether you need a paddle for a new member, a special event, or as a cherished keepsake, we work closely with you to create a design that reflects your organization's values and identity.Our commitment to quality, attention to detail, and customer satisfaction sets us apart. From the selection of premium wood to the final finishing touches, we ensure that each paddle is a work of art that you will be proud to display. Trust IN THE CUT WOODS to bring your vision to life with our expert woodworking skills and passion for excellence.
In The Cut Woods (inthecutwoods.com) has 65 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
65 approved reviews, newest moderated first
In The Cut Woods was extremely professional, and accommodating, making this whole experience worthwhile. I needed a paddle made for my Dean and needed it to be completed within a short window and they delivered! Thank you for bringing my vision to life and kudos to you for making such great quality work!
By Victor W.
It really irritates me to have to write a not so positive review about this business especially after reading what appeared to be glowing reviews from trustpilot. I had the OPPOSITE experience, including being GASLIT about his dishonesty. Note: we were thankfully refunded in the end minus shipping. But here goes… In sum, I commissioned a shield for my organization on 12/27/25. The shield was incorrect (also a caution NOT to use an unlicensed vendor) and was mailed without sending a proof prior as I could have caught the error before he shipped. When I alerted him to this, he asked for a png of the shield and agreed to make and resend a corrected one by 1/16. Not only did he not confirm receipt of the png, he did not make a new shield, nor mail as agreed. As 1/16 got closer with no tracking info, he ignored my messages, but miraculously replied on my due date (that it has not shipped). No apology, explanation or even a heads up that he would not make my deadline. He never intended to make and resend a new shield, yet I mailed the flawed one back (as agreed). All he had to do was admit that he couldn’t deliver versus lie. And the former would have been just fine-that’s called communicating, transparency and having integrity. He writes me on 1/17 that he allegedly started making another shield but the timing didn’t align with my needs. How sway? Because on 1/10 he confirmed in text that the revised shield would arrive by 1/16. No option to upload the texts on trustpilot as additional proof. Do not patronize this dishonest business. Use a licensed vendor with the proper credentials. **Update per trustpilot’s notification of the owners response:** Its’s really sad that this man continues to lie. Instead of owning and learning from his missteps, he continues to misinform even in this public forum. At no point did he indicate that he couldn’t make the deadline. He said, “yes” he could make it. This is in writing. He only refunded me after I asked for one. He’s lucky trust pilot doesn’t allow the uploading of photos or “receipts”. But no worries, there are plenty of additional forums where I’ll provide this cautionary warning with receipts. Stop the gaslighting sir. Update and properly document your processes including a proofing step, and proper timeline with signoffs, and respond to customer inquiries. This is how legit businesses that do custom work operate. *** He’s still at it folks… Show everyone where you communicated that you couldn’t make the deadline? We’ll wait. Maybe you intended to tell me at some point that you couldn’t make it, but you didn’t at all and have NO proof. Again, I could have accepted you couldn’t do it if you TOLD me and moved on, but when you started lying and ignoring my inquiries-that became a problem for me. Instead, what IS in writing is “yes” you could make 1/16. ** this is in response to him telling me to stop using “gaslighting” which he deleted- For your comprehension, a form of gaslighting means you’re trying to make me believe something other than what YOU wrote-as if I’m wrong. Saying you’ll do something and not do it is the definition of a lie sir. And then try to act like you told me you couldn’t do it. You just keep digging this hole… Do better. **in hopes he stops spinning the facts and this story: This guy is a piece of work. He’s edited his responses further with this “once it was clear” rhetoric as if he actually communicated or the truth. Oh, and deleting the accusation that I just wanted to argue. No sir. I was trying to help you but everything took a turn when you couldn’t humble yourself, take accountability and just be honest. Take off the table whether you allegedly told me you could make the deadline or not. The bottom line is if you’re doing custom work, the customer should see and sign off on a proof and any related timeline. The end. And don’t get me started on registered marks, your comprehension of their importance, or your authorization to use... Take it you never learned that the customer is always right… Be well.
By A.C.
Response from In The Cut Woods· Jan 18, 2026
We take feedback seriously and want to clarify the situation for transparency. This order involved a custom-made shield. After delivery, a concern was raised regarding the absence of a federal registration mark. We acknowledged the concern and discussed correction options, including updating or remaking the item upon return. A timeline was discussed, however producing an additional custom piece prior to receiving the original item back was not feasible due to production capacity and materials. Once it became clear that the timing would not align with the customer’s needs, a refund was issued promptly, excluding shipping, which had already been incurred. At no point was there an intent to mislead, and we regret that expectations around timing were not aligned. We remain committed to clear communication and fair resolution for all custom orders. This was a custom order where expectations around timeline and correction options ultimately did not align. Once it became clear that the customer was no longer satisfied with the available resolution, a refund was issued promptly, excluding shipping already incurred. We do not engage in dishonesty or misrepresentation, and we stand by our communication and resolution process. As the transaction has been refunded and closed, we will not be continuing this public exchange
The timing and creation of these paddles were on point! I have no complaints about these and they were made just how we wanted them. Thanks for the creation and making of these paddles.
By Jorden R.
Very pleased with the product! Couldn’t be happier. Communication top tier throughout the whole process. Definitely more than a 5 star rating.
By SR
I absolutely love this paddle! It is high quality and gorgeous! Ordering others soon!
By Verna S.
We were very pleased with our boards. Highly recommend this company and glad we came across them. They are super nice and high quality. We will use them again.
By Mike M.
Robert, Owner of In The Cut Woods is a master when it comes to wood cutting designs. I ordered a 5ft Zeta Phi Beta, Inc custom designed paddle and received it on yesterday Christmas Eve. When I say beautiful. That’s all I have to say! This brother is awesome.
By Korega Z.
The paddle is so beautiful and i can tell it was made with a lot of hard work! I love the details and designs and will be ordering again in the near future!!
By Kimirah B.
