PCNation - United States OnlyReviews of pcnation.com

Got exactly what was promised with prompt delivery

good stuff,it s a best online shop for me

Saying the product would ship in 2 weeks without knowing when it would even be available is bad business. Trash company.

Excellent ordering experience. Customer service (Arnie) response time was quick and from very knowledgable people. Prices are comparable to other sellers (I bought a gaming Monitor) but PCNation's inventory is better specially on new arrivals. I would recommend PCNation to everybody ... DB

Really impressed, and thorough vendor. Will use again and hopefully again. Fully recommend!

I ordered a monitor. I eventually received the monitor I had ordered and it was fine. For 3 days I’d get a text in the morning from UPS Ground that the monitor would be delivered that day and then one in the evening that it was delayed until the next day. Probably not PCnation’s fault, but annoying nonetheless. Amazon would have been quicker at the same price.

I asked for the purchase to be cancelled while it was two days out from my house. The PCNation rep told me that I had to cancel it myself with FedEx so that it would be sent back to PCNation and I would get refunded. FedEx said they cancelled and it still showed up to my house. I then had to ship it back via FedEx because PCNation refused to create a return label and made me pay for my own return for a product I had asked to be cancelled in advance and avoid a situation like this. I talked with two reps from FedEx and they stated that PCNation was supposed to cancel the order because this type of order could not be cancelled by me, even though I was told otherwise by them. Either way, that shouldn't be my problem. I've yet to receive confirmation from PCNation that my purchased was returned which should've been yesterday. There was nothing wrong with the product I had purchased. I had found a better one that fit my needs. This whole situation has thoroughly pissed me off with both FedEx AND PCNation

PCNation handled everything fine. My problem is shipping. The reason for my rating is the problems I experienced with FedEx. For 3 days in a row, they claimed to have attempted delivery of my package. I was here, feet from the door to my apartment and never heard a knock or got a call from our security door. FedEx has delivered packages here before and confirmed they have the code to get into the building. No door tag was left. If I wanted to pick up at the distribution center, I'd have to a) have PCNation approve that, and b) they couldn't tell me where that was until PCNation did approve it, so I couldn't find out even if that option would be convenient for me! For three days, each day had to escalate within FedEx to say that their attempted delivery could not have happened. By the 3rd night, I was supposed to get a direct call back from the manager of the San Diego distribution center on what had happened. To make matters worse, I'd taken the day off for my birthday on day 3 and had to cancel my dinner plans due to the long conversations with Tech Support. SD Center never called. Day 4, because of the lack of call, I called again because that's the day FedEx said the package would boot back to PCNation, the shipper. Finally got a supervisor who was willing to really come clean and look into the matter further. He also let me know where the distribution center was located (and it was NOT at all convenient for me). We confirmed that FedEx's San Diego Distribution Center were fraudulently listing the item as shipped and it hadn't even left their warehouse until last Friday morning. We can only surmise that they were trying to make it look like their delivery statistics were better than they were since I've been told they are distributing at almost a 100% increase of packages. Turns out that day, day 4, would ACTUALLY be their FIRST attempt. No problems with the actual REAL delivery attempt. This was for a Ubiquiti Unifi Dream Machine to take care of networking problems I was having with my Netgear Router and Range Extender that took my network offline multiple times a day...so it continued to have an impact on my ability to work from home -- so I really needed it and had ordered since PC Nation could ship it faster than other sources. However, FedEx actually HAD the item for 3 days before it released it to me. So further inconvenience. I called only after the first issue to PCNation because they claimed it was all in FedEx's hands. While factual, you do have a choice of which shipper to use. I suggest you consider an alternate choice for the future. FedEx's practices are questionable at best.