Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PBFY Packaging is a manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, pouches, films, custom printed labels and many other products. We have helped over 60,000 customers package their goods. We have experienced representatives to answer all of your packaging questions. The markets we serve include coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet foods, retail and many more. Please visit our website to purchase our products securely online or contact us if you have any questions. We are here to help you succeed!
PBFY Packaging (pbfy.com) has 108 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
108 approved reviews, newest moderated first
The shipping dept is always accurate with what i order and having betty lee reminding me to order is great customer service even to a small customer as myself . Joe New York Coffee co . Thank You Betty Lee
By Joe
Response from PBFY Packaging· Apr 7, 2015
Thanks Joe! You're right, Betty is great! Glad to hear you are happy with PBFY's products and service.
Fast, friendly professional service and a great product- What's not to like? I will definitely buy here again!
By Steve, Ridiculous C.
Response from PBFY Packaging· Apr 7, 2015
Steve, that is a ridiculous review! Almost as ridiculous as your amazing cookies! Thanks for the awesome feedback.
We've had a few quality issues, but nothing major. Unfortunately they don't carry the bags we are now moving to so we will be going elsewhere. Overall we've been happy though.
By Mark
Response from PBFY Packaging· Apr 7, 2015
Thanks for the feedback, Mark! Hope you find what you are looking for and we'll be here if you don't.
I've been doing business with PBFY for several years and have found them to be top notch...great product, customer service, shipping and pricing.
By Gerald
Response from PBFY Packaging· Apr 7, 2015
Thank you for being a dedicated customer, Gerald! We appreciate your business and continued relationship.
I received your sample bags quickly and they are of great quality. When I need to order bags I will be sure to use order from you.
By Alicia
Response from PBFY Packaging· Apr 7, 2015
Thanks Alicia! Hope to have you as a customer soon. Let us know if you need any more samples to make a decision.
I've been buying my bags from PBFY for quite a while now and they're products and prices are good. The company is very responsive. Fast order fulfillment too
By SV
Response from PBFY Packaging· Apr 4, 2015
Thank you so much for your review! We're happy that you are part of the PBFY family.
I like the options for coffee bags but would like to see smaller quantity for startup businesses or small roasters.
By John S.
Response from PBFY Packaging· Apr 4, 2015
Great feedback John! That's something we are considering, so if that happens, we'll let you know!
I received a defective product. Before I could a replacement I had to talk to "Jimmie" who told me the item must have a defective timer. If he sent me a timer could I replace it? Well noooo. Finally got authorization for a replacement with the understanding they would send a call tag for defective item. All of the above happened in Nov and Dec. As of today, April 3, the item is still here on my porch packed and ready to ship. I refused the replacement as it took too long. I have never received my refund and I am tired of calling this sorry company.
By Kathy
Response from PBFY Packaging· Apr 4, 2015
Yikes! Looks like we dropped the ball and we're so sorry for your poor experience. :( That is not the PBFY way of doing things and we will get to the bottom of it. We'll be in touch. Again, our sincere apologies for the trouble this may have caused.
