Great Service at a Great Price
My questions were answered promptly and I was able to get exactly what I needed - great service at a great price!
By Pops Needs G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
My questions were answered promptly and I was able to get exactly what I needed - great service at a great price!
By Pops Needs G.
The team at Payne is very helpful, and my replacement process was very smooth.
By Dawn W.
Ease of ordering
By Harry H.
I had to order my first ever bifocals. Payne Glasses not only made it extremely affordable, but also helpful in deciding what lenses to order as a first-time bifocal wearer.
By Bonne Beth R.
This was my first order. It took forever. The website is very amateurish and poorly constructed, it refers to things that don't exist and sometimes I had to select the opposite choice which was actually the correct choice. They need a much better user experience. All of the add-ons tripled the teaser price, making it more than my local Lenscrafters in which I could have a professional take all of the measurements for me.
By ToddH
All the available options were helpful for my particular need.
By JM A.
I have vision insurance and my Optometrist will sell me just the lenses for $165+. I get top of the line, everything I want, here for $180.
By Phil T.
I always find what I'm looking for. Ordering is very simple. I've never been disappointed.
By Robert K.