Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Payne Glasses LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glasses I finally got them!!! Thank you they are perfect!!!!
By customer
Response from Payne Glasses LLC· Apr 8, 2026
Going from being turned away elsewhere to finally getting the pair you wanted — that’s a meaningful shift. We really appreciate this.
Love the frames, the easiness to order, the quick shipping, and the price was fantastically reasonable.
By Susan P.
Response from Payne Glasses LLC· Apr 8, 2026
Loving the frames with an easy process, quick turnaround, and pricing that makes sense — that’s a strong combination. Thanks for this.
Price, ease of use of the website, turn around time. All great stuff!!!
By Ryan L.
Response from Payne Glasses LLC· Apr 8, 2026
Great style with a smooth process and fast delivery — especially at that price — that says a lot. Thanks for this.
On a whim I decided to click a social media add for Payne Glasses and I am so glad I did! I found my dream pair in my favorite colors. The ordering process was so quick and easy. My glasses were delivered in less than a week and I absolutely love them! They fit great and the prescription is perfect! I thought these were going to be my spare pair but now these are my new favorites!! Highly recommend!!!
By Alicia B.
Response from Payne Glasses LLC· Apr 8, 2026
Going from a first click to finding a pair that becomes your favorite — with everything coming together from fit to prescription — that says a lot. Thank you — we appreciate it.
Never received my order, and the tracking information is very unclear and difficult to navigate. Sometimes it reads “in lab” for my order, following day will note “shipped.” Regardless, they should have arrived 5 days ago.
By Angela P.
Response from Payne Glasses LLC· Apr 8, 2026
That’s frustrating — especially when tracking isn’t clear and the order doesn’t arrive when expected. Status updates like “in lab” can be confusing, and we’re working to make that clearer. Our team is already looking into your order and will make sure it gets to you as quickly as possible. Thank you for bringing this to our attention.
Love them fit great see great
By Michelle N.
Response from Payne Glasses LLC· Apr 8, 2026
When the fit is right and vision is clear — that makes all the difference. Thank you — we appreciate it.
We always use Payne. Love the frames and we receive our glasses very fast. Highly recommend.
By Nancy C.
Response from Payne Glasses LLC· Apr 8, 2026
Always coming back and having both style and speed hold up — that’s a strong run. Thank you for your loyalty.
Great value. Honestly better clarity than $800.00 glasses custom made from my eye doctor. I payed $120.00 from payne glasses!!!
By Ronald D.
Response from Payne Glasses LLC· Apr 4, 2026
Clearer vision at that level — especially compared to higher-priced pairs — that says a lot. Thank you — we appreciate it.
