The ordering process was easy and fast
The ordering process was easy and fast. When I had to return my first pair the customer service was great!
By Jesse Y.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
The ordering process was easy and fast. When I had to return my first pair the customer service was great!
By Jesse Y.
I ordered a total of 9 pairs, some for reading, work and everyday and had a scheduled appointment with my optometrist. Doctor had to reschedule appointment and this would put me behind on returning 3 of the 9 pairs that did not work for me. I called customer service and they handled everything quickly and professionally. I’ve found my new eyeglass store in Payne Glasses and am promoting them to all my friends and family who wear glasses. I’ve even got a few friend that don’t wear prescription glasses that are ordering from Payne too. Best prices on glasses and a customer service department that is 2nd to none. Thank you Payne Glasses.
By Gene H.
I love my glasses. So cute! Blue light blocking lenses are a game changer, my headaches have gone away !
By RaeAnna B.
It is sometimes difficult to find what you want with all the choices. Additional filters would help when choosing frames.
By TM
My order arrived quickly, was accurate and exceeded my expectations!
By Kimberley
Love the new computer glasses, it’s great to be able to buy affordable glasses.
By Brian
Awesome selection and fabulous price! I can see clearly and the anti reflective coating is good.
By Amber L.
I have used different companies to order glasses online and Payne Glasses is the best! They are quick, have a great selection, and shipping is by far the quickest!
By Lauren W.