Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Payne Glasses LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
Easy website to navigate on Like that you can try them on too
By Dona
Response from Payne Glasses LLC· Aug 13, 2026
Being able to browse and try on frames virtually makes finding the right pair a little easier. We appreciate you taking the time to leave a review.
Went smooth very easy to understand thank you
By Fred G.
Response from Payne Glasses LLC· Aug 13, 2026
A smooth process that's easy to understand is exactly how ordering should feel. Thank you for choosing Payne.
Great quality, beautiful frames, delivery in a timely manner. Always get compliments on the look and quality of my frames.
By Rosa S.
Response from Payne Glasses LLC· Aug 13, 2026
Getting compliments on your glasses never gets old. We're glad the quality keeps getting noticed, and we appreciate the kind words.
This was a good experience
By JOHN M I.
Response from Payne Glasses LLC· Aug 13, 2026
A good experience is exactly what we like to hear. Thank you for choosing Payne.
Good Quality frames and a lot of chooses from frames to tent, scratch resistant, thickness of frame and ease of navigating the order. Great price in my opinion. I have already ordered three pairs. Over all a great experience.
By Martha R.
Response from Payne Glasses LLC· Aug 13, 2026
Three pairs in and still having a great experience is the kind of consistency we aim for. We appreciate you coming back to Payne.
I would highly recommend not purchasing glasses from this company, particularly for children. I recently and excitedly purchased a pair for my special needs toddler with low muscle tone who also is immobile. I purchased the only warranty available, because well--toddler. TWO DAYS after purchasing, there was a sizable crack in the frames. I was highly disappointed. I reached out to customer service and they said that nothing could be done as this was due to wearer's fault and they were happy to give me a $20 coupon for another pair. They were not empathetic and weren't concerned that their product broke after 2 days I was dumbfounded that they continued to insist that their glasses were durable, but was unable to uphold due to "impact and pressure damage" (their words) from a sweet 2 year old boy who has significant challenges--again, low muscle tone among many other things. They confirmed to me there were no other warranties I could've purchased and the warranty I did purchase, was only for manufacturing defects. So my takeaway is this, if your child is active --if my two year old's glasses can't uphold 2 days, I would choose another company. I'm sure you can get better quality elsewhere and an actual warranty when things go astray!
By Ashton S.
Response from Payne Glasses LLC· Aug 1, 2026
Hi Ashton, Thank you for bringing this to our attention. We sincerely apologize for your experience and for the frustration this has caused. A Senior Optician has been assigned to your case and has emailed you directly after completing a full review with our optical and laboratory teams. We hope you'll take a moment to review the email. We truly want the opportunity to address all of your concerns and make this right. When you have a chance, please reply to our email and let us know which option you would prefer. We'll take it from there and make sure you're well taken care of. Thank you again for your honest feedback.
Sent glasses completely unusable. Refused to correct or communicate.
By Kennith C.
Response from Payne Glasses LLC· Aug 1, 2026
Hi Kennith, We're sorry to hear your experience didn't meet your expectations. While we're disappointed we weren't able to earn your confidence, our team did make every effort to assist and work through your concerns at the time. We appreciate you taking the time to share your feedback and wish you all the best moving forward.
Amazing prices!
By Rachel T.
Response from Payne Glasses LLC· Aug 1, 2026
Great value only matters when the glasses deliver. Thank you for the kind words.
