Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Payne Glasses LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
I absolutely love your glasses, the ease of ordering and the fast turnaround time!! I have never been disappointed in the craftsmanship and accuracy of vision with the many pairs of glasses I have purchased over the past 4 years.... many people purchase shoes to go with every outfit--- I buy eyeglasses!!!
By Mary Ellen F.
Easy to find glasses and select !
By Donna G.
Disappointed that the frame I ordered before were no longer available but found an alternate that looks good. My experience with Payne Glasses has been a great product at a great price.
By Michael B.
I love this company! Affordable and very well designed glasses. I been ordering for few years now and the oldest ones still looking as new. I will definitely recommend it.
By I M.
My blue Arizona eyewear came with left lens missing screw, so lens popped out! I've ordered from Payne for years and never had a problem. I have two broken bones left wrist or I'd try to put a screw in, if I had one. I knew Payne were always an outstanding customer care company. They will send a screw or repair my frame. Thanks for caring about your customers.😁
By D G.
Response from Payne Glasses LLC· Dec 2, 2024
Thank you for being a loyal Payne customer over the years. We’re so sorry to hear about the issue with your new glasses and understand how frustrating this must be, especially given your current injury. We’d love to make this right for you. Please reach out to our customer service team with your order details. We can quickly assist in sending a replacement screw or repairing the glasses for you. Your satisfaction is very important to us, and we want to ensure you continue to enjoy your Arizona eyewear without worry. Wishing you a speedy recovery!
Great glasses at affordable prices
By Sandra
Sometimes shopping on line has been and experience and rewarding. Sometimes we get less quality, we don't know exactly what the item is made out of or it's a good product to meet the customer demand and standard, but overall it's a risk and a good and convenient way to shop, less Hassel and sometimes better bargains.
By Sheila A.
I have purchased at least five pair of glasses from Payne. All have been perfect and the ordering quite easy. When I got a bad prescription, they remade glasses without issue thanks to the upgraded no fault warranty. I recommend them.
By MT S.
