Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Everything was efficient. There was direct contact with necessary people. We had no problems picking up our puppy.
By Susan
Response from Pawrade· Jan 6, 2023
Hey Susan, we do try our hardest to make the process as streamlined and smooth as possible. So happy to hear all went so well for you. Thank you for choosing Pawrade!
It was great from beginning to end! I was kept up on every detail on a regular basis. I received emails, texts and phone calls on all updates. And any/all changes. My puppy concierge gets 2 paws up. The whole Pawrade team was phenomenal!!!!
By JRB
Response from Pawrade· Jan 6, 2023
Hey JRB, It is so great to hear that all of our staff did such a great job in helping you through the adoption process. We really do try or best. We wish you many wonderful years to come with your new furry family member!
We had never bought a puppy online and I have to say I was hesitant at first, but Pawrade made the whole experience wonderful. We just love our new edition, Jax. Pawrade was there every step and if we had a concern or question..they were there to help. We're so glad we had such a good experience with them. I would definitely recommend them to anybody that's looking for a fur baby! We just love ours! Thank you, Pawrade! All of you were awesome!
By April W.
Response from Pawrade· Jan 6, 2023
Hey April, We certainly understand that buying a pup online can be a daunting task. We do our best to take all the hassle and stress out of the process. We are so happy that we were able to make the adoption process easy and stress free for you!
Super easy to use and everyone is very friendly and helpful! They made my pet buying so easy and clear, they also are great at keeping you up to date on your pet and the steps needed
By Annalyn A.
Response from Pawrade· Jan 6, 2023
Hey Annalyn, Its great to hear that all of our staff was so professional and were able to make the process stress free for you. Thank you so much for the kind words.
Very pleased with the entire process. Pawrade did a great job keeping me posted. I received both phone calls and emails and everyone I interacted with was friendly and helpful. This is the second time I go through Pawrade. Recently added a second puppy to our family. Very happy.
By Adriana R.
Response from Pawrade· Jan 6, 2023
Hey Adriana, Thank you so much for being a repeat customer. We so greatly appreciate you choosing and trusting Pawrade a second time. We wish you many wonderful years to come with your new furry family member!
I was really anxious to buy a puppy online, as one would be. However, Pawrade was an amazing medium and I am now the proud mommy of a beautiful Dachshund who just celebrated her first birthday. At this point, I’m looking into a second pup and have never questioned where I’m going to be getting her! Love Pawrade, and despite my first pup arriving with worms, everything else went very smoothly.
By Dylana
Response from Pawrade· Jan 6, 2023
Hey Dylana, We do know that buying a pup online can definitely induce a lot of anxiety and stress. We do all we can to alleviate that and make the process a smooth as possible. We are so looking forward to help you with adopting a second furry family member. I do also apologize for the worms. They are very common in pups and why we require the 72 hour health check so they can be covered under your health guarantee.
I loved everything that Pawrade had to offer us as new puppy owners. They were there to give us advice, address any questions I had, and so much more. Shout out to Cindy for being so understanding during the hiccups and working with the breeder, The only thing that I would’ve liked more of is more communication from the breeder, how was my puppy’s personality in her litter how many puppies did they have, how was she growing, special things about her, etc. (yes I asked but there wasn’t much coming back from their end) I literally had no idea what size crate/collar to buy among others due to not knowing her size at time of arrival. Maybe that’s asking a lot but again being a new puppy mom I feel like there was so much that I just didn’t know, therefore, the more information the better for me. Bottom line is I have a happy, healthy puppy and I’m very grateful to pawrade for that!
By Kristen I.
Response from Pawrade· Jan 6, 2023
Hey Kristen, we are so pleased to hear that overall you are happy with your pup and our process. We also appreciate the constructive criticism as well. We will be looking into what may have caused a lack of communication from the breeder to ensure this does not happen again. Typically we can do a three way call or video call with the breeder. I apologize that didn't happen for you. We do wish you many wonderful years to come with your new furry friend.
Excellent customer service and was advised regarding every step of the process. Knowledgeable and informed staff helped me find the perfect dog.
By David B.
Response from Pawrade· Jan 4, 2023
Thank you for your review. We are very excited that Maxim found his paw-fect family. We are wishing you the happiest of adventures together. 💙🐶💙 Pawrade Team
