Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Customer service was great. I told them what I was looking for and they helped me find the perfect puppy for me.
By Tamara C.
Response from Pawrade· Jan 10, 2023
Hey Tamara, Thank you so much for choosing and trusting Pawrade to help you with adopting your new furry family member. We do greatly appreciate your kind words.
I was happy with my liason as far as getting paperwork and papers to sign. the Wags transport has to be explained more in detail, not everyone is computer literate. Therefore not everyone was aware of whom was next. Difference in personalities caused anxiety because some felt that the glass was half full and others half empty! It took 4 days to get my pup!
By Doris V.
Response from Pawrade· Jan 10, 2023
Hey Doris, we are happy to hear that your liaison was responsive and efficient. And we do understand that there are varying levels of tech savvy with folks. We do our best to make everything as stress free as possible but there are a lot of moving parts in getting a happy healthy pup delivered to its new family. We do typically provide a GPS link for our buyers so that they can see exactly where their pup is during transit. We do appreciate all feedback so that we can make adjustments to further improve our processes.
I had a great experience as was amazed at the professional and kindness of everyone that assist in providing me with Lilah. Thank you every much for all your help and support. 😀👍🙏
By Edward B.
Response from Pawrade· Jan 10, 2023
Hey Edward, Thank you so much for the wonderful review and endorsement. We are so happy to hear that all went so smoothly for you and wish you many wonderful years to come with your new furry family member.
It was a pleasure working with this group of people. The delivery process couldn't have been easier!!!
By Todd C.
Response from Pawrade· Jan 10, 2023
Hey Todd, Thank you so much for the kind words. We really do try to make everything as smooth and stress free as possible. Thank you for choosing Pawrade!
Pawrade was AMAZING with the entire process of our puppy search! They were all communicative, professional, patient and flew in our pup with a nanny and got her in time for the holidays! Carlos offered excellent service and wasn’t pushy to sell a pup. The entire staff were very helpful! The breeder did a wonderful job raising our mini goldendoodle! We received copies of her health records and got her checked out by our vet and she’s healthy and beautiful! Thank you!!
By Lia G.
Response from Pawrade· Jan 10, 2023
Hey Lia, WOW....We so greatly appreciate your amazing review! We work so hard everyday to make the adoption process as seamless as possible. It is so great to hear that everything came together so perfectly and that all is going so well with your new furry family member!
I would recommend this amazing team to anyone that may even be considering getting a new family member! Joseph was was so patient with me on the phone walking me thru each one of the puppies that I wanted to know more about. His knowledge of each of the breeders assured me that this was not a "puppy mill transaction". Everyone on the team guided me thru the process. Anytime I had a question they were very prompt to correspond back to me! Honestly, I felt like everyone was family and they really cared that this was a good experience not only for my family but the puppy too! Shannon ("Travel Concierge extraordinaire!) was amazing. She was right there with me tracking and communicating with the drivers about how she was doing during her travel here to Maryland. She went out of her way at 6:00 am to actually meet the drivers down the street so she could personally deliver her to us! This was such a great experience I actually bought another puppy for my assistant!
By Dayla Nelligan B.
Response from Pawrade· Jan 10, 2023
Hey Dayla, Thank you so much for the amazing review and endorsement! We really do work so hard everyday to make the adoption process and seamless and stress free as possible. All of our employees are truly vested in the process of getting a happy, healthy puppy to its new family. Its great to hear that each of our wonderful employees went above and beyond to make such a memorable experience for you. It is especially exciting to see that Shannon really pulled out all the stops in personally delivering your new furry family member to you. We wish you many years full of love, cuddles and adventures with your best buddy!
From start to finish Pawrade was the best. Staff was always informative and polite. They were quick to respond to answer any questions I had and always kept me up-to-date on the progress of receiving my fur baby. My fur baby from the time she entered our house has been so loveable and energetic. Just gives everyone she meets kisses and hugs. She is such a pleasure and joy. Couldn't be happier. I also want to give a shout out to Furry Freight who delivered our fur baby to my house at 6:45 am on Wednesday. The young man who delivered our fur baby was very pleasant and helpful and answered any questions we had. All in all, from Pawrade to Furry Freight, we had an all around pleasant experience and would recommend Pawrade 100% to anyone who wants to adopt a puppy or older dog. You won't be disappointed.
By Patricia C.
Response from Pawrade· Jan 10, 2023
Hey Patricia, Thank you so much for the wonderful review! And thank you for choosing and trusting Pawrade to help you with the adoption of your new fur baby. All of our staff members really do try their best to make the process as smooth and stress free as possible. We are so happy to hear that you are so pleased with your new family member. We also greatly appreciate to here that our travel partner Furry Freight did such an amazing job as well. They also put forth the maximum effort each and every day to ensure your new fur baby arrives to you safe, healthy, and as efficiently as possible.
I’ve never used this process to find and receive a new fur baby before so I was hesitant to say the least but, Pawrade was very attentive and reassuring. You made it very easy and comfortable. Thank you for all your help and reassurance. We received a beautiful baby, safely, clean and healthy Annette Olander
By Annette
Response from Pawrade· Jan 6, 2023
Hey Annette, we really do try our best to make the process as smooth as possible. So happy to hear all went so well. Thank you for the kind words!
