PawradeReviews of pawrade.com

Response from Pawrade· Jan 3, 2023

Thank you for sharing your experience, Joy. We are so happy you trusted our process to bring home sweet Peggie. What a doll! 😍 We are wishing you a ton of those wonderful puppy kisses and many years of love. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 3, 2023

Thank you for your review and feedback, Pete. Hunter does have a 3 year Health Guarantee in place however if you specific questions, please reach out to us so we can make sure you have all the information you need. 😊 We also just sent you a message in your message center with your puppy's parent pictures. We do provide these when requested so we are sorry if that was missed. We are wishing you all wonderful adventures together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 3, 2023

Thank you so much for sharing your experience, Jason. We are glad our dedicated staff provided you the care needed during this process. We are so happy Catherine found her furever home with you and made it just in time to ring in the new year with you. We are wishing you many more happy new years with her. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 3, 2023

Thank you so much for your review, Kaylin. We are so happy we could provide that level of support for a big decision. We know Johanna is making herself right at home with you. When the time is right, we'll be here when you determine another little is in the stars but in the meantime, we wish you and your newest furry family member all the best memories to create together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 3, 2023

Thank you so much for your review and for trusting our process. We are so happy Abriella found her furever family. She's such a sweet girl. We are wishing you all the most memorable adventures together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 2, 2023

You are very welcome and thank you for sharing your experience and for being one of our amazing puppy parents. We are so happy you have welcomed another sweet furbaby home. We are wishing you so many wonderful adventures with your littles. 💙🐶💙 Pawrade Team

Response from Pawrade· Jan 9, 2023

Deborah purchased an English Bulldog (Chester) from us on 11-20-2022. The breeder took Chester to a USDA certified vet for a thorough physical inspection as well as a state health certification on 11-25-2022. Chester received a clean bill of health. On this same day Chester was picked up by our ground transport service to be delivered to Deborah. Deborah took Chester in for his puppy wellness check and reported to us that he had an eye infection/irritation. Deborah submitted vet documents totaling $269.45. Deborah was reimbursed a total of $97.85 for all the items related to the irritated eye. The other portion of the bills submitted were for a typical new puppy wellness visit and an upcoming vaccine. These are "nomal" puppy expenses and are not covered by our health guarantee. This eye irritation most likely occurred during transit and we accepted responsibility for it and reimbursed the buyer appropriately. It is also important to understand that eye issues are VERY common with this breed. Most require daily cleaning of their eyes as well as the folds of their very loose skin. This was discussed with the buyer who stated that they have owned several of this breed before and are very aware of the many health issues with this high maintenance breed. The vet also noted the pup has Entropion and Ectropion of the right eyelid. In laymen terms this means the eyelid droops and rolls in. This is a breed specific condition that is well known and extremely common. It is not considered a defect in this breed. The vet also noted that it had improved at the recheck and that it may well self correct as the pup matures. This is why all English Bulldogs require daily eye care. The buyer was advised that if this somehow progressed to requiring corrective action that it should be reported as a health guarantee claim at that time and it would be reviewed for coverage. Also please note that the slightly drooping right eyelid is clearly visible in the original listing photos (see attachment). It was not hidden or concealed in any way as it is not an issue in this breed. We always reveal any known health concerns to buyers and anything that isn't very minor would cancel the sale. The Pup had no known health defects at the time of sale and was thoroughly inspected by a USDA certified vet. The minor eye irritation has been covered by the health guarantee and the buyer has been reimbursed for all related costs. We will fairly and with complete integrity review any future health guarantee claims from the buyer as we always do.

Response from Pawrade· Dec 30, 2022

Hi Alan, Thank you for your wonderful review. Although we cannot apologize enough for the mix up that took place, we are so grateful that all turned out well for you and your family and for Alma and Naava and Max too. We appreciate you allowing us to make this right and we know that Alma will make herself right at home in your hearts. We are wishing you so much happiness in this magical journey together. Give that sweet girl a hug from all of us at Pawrade. 💙🐶💙 Pawrade Team