Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
From start to finish I rate this service an A+!! Communication was great and the process was easy. I would recommend Pawrade to anyone looking for a new furry friend.
By Alisha F.
Response from Pawrade· Dec 28, 2023
Hey Alisha, Thank you so much for the kind words. We really do try so hard to make the process as smooth and stress free as possible for our wonderful clients. Best wishes for many fun filled days to come.
Everyone I spoke to was responsive. If I left a message or question I was quickly called back
By Myrna K.
Response from Pawrade· Dec 28, 2023
Hey Myrna, When getting a new pup online we know that communication is key. We do our best to keep our clients updated every step of the way. Thank you for choosing Pawrade and best wishes to you and your new furry family member.
I cannot express it strong enough..DO NOT GO THROUGH this company. Their correspondence is little to none. They will correspond well until the final purchase is made then you have to put in a bunch of extra work to get answers to questions; some you will never receive. I was charged several hundred dollars extra for my puppy and when I questioned it I got absolutely no response. When you call they just say they will look into it or they will have your liaison get in contact with you, which doesn’t happen. When I finally got my puppy she was extremely ill, yes I know hypoglycemia is a risk with the travel and stress, but she was so hypoglycemic she almost passed. She also had pneumonia and ear mites. I did not receive her paperwork, and when I would ask for it, they would tell me it was uploaded which it was not. I finally had to file a complaint which was again like pulling teeth to get anything done. The support team was very dismissive and condescending in their replies. Long story short, I’m still dealing with health issues with my puppy, and this company could care less. I did finally get her paperwork though after asking about four times. There are way better companies out there, as I have gone through this process two other times, and they were wonderful experiences, this one, however, was a nightmare and continues to be. The bright side is, our puppy is in a better place, and is very loved!!
By Tanya B.
Response from Pawrade· Feb 28, 2024
We are sorry that you are not completely happy with your experience. I can see that there were a total of 37 messages exchanged with you as well as phone calls. Most of our clients report that our communication is top notch as you can see in so many other reviews. You were not charged anything additional. You did pay the appropriate state tax that we have no control over and also a small transaction fee charged by the bank you used. We also have no control over that. All of your documents were uploaded to your Petpay account before your pup traveled to you. We do this for every pup. Your concierge reminded you of this shortly after your request and also sent you the particular document you requested 30 mins after your request. Any health issues would be handled through your 3 year Petpay health guarantee and the 30 days of complimentary Metlife health insurance we provide. In fairness, like anything else, there are protocols that have to be followed and does take a bit of time to administer any claim.
This is by far the most expensive puppy experience I have ever had. I absolutely to not mean that as a criticism. I feel that it was worth it to get this sweet little bundle in my lap right now. She is sweet and beautiful and very friendly. My only problem is this: I had an appointment set up for Friday which was fine (well within our 72 hour deadline) - until I got called in to work for Friday morning. I tried to get her appointment changed but ask my cousins to take her Friday if needed. I got a message from parade that the 72 hour rule stands. So thank you to my cousins for helping out in my first puppy mom issue.
By Debbie R.
Response from Pawrade· Dec 28, 2023
Hey Debbie, We are so happy that you chose Pawrade and that we were able to get your wonderful new pup to you. It is true that we require you take your pup for a wellness visit within 72 hours but this is for the safety and welfare of the pup and for your protection as well. Should any issue be found within 72 hours it would clearly be our responsibility to financilaly take care of and not yours as it would be covered under your 3 year Petpay Health Guarantee.
Very responsive, helpful and friendly. I felt very at ease that I was not going to be scammed and there were many checks in place to make sure of this. However, I do have slight concerns about how much effort they put into their "No puppy mill" guarantee. In retrospect it seems like a lot of dogs had similar backgrounds in their photos and variant enough ages that being of the same litter wouldn't make sense. Made me a touch concerned. However, the puppy I got was happy and healthy with a great personality so I would say he was well taken care of before my purchase, so his breeder in particular did well. Also mildly annoyed my the MetLife 30 day free insurance requirement, as of course MetLife pushes you to purchase full insurance when you try to activate the free 30 day coverage. While this is good for individuals who might not have put their pet under insurance, I have another dog with insurance under a different company and the first thing I did was get my new puppy covered under them as well. Would reccomend perhaps allowing proof of satisfactory coverage as an alternative to the MetLife 30 days.
By Kate M.
Response from Pawrade· Dec 28, 2023
Hey Kate, Thank you so much for choosing Pawrade. I can assure you that we do not associate with "puppy mills" and we vet our breeders carefully. Now we do have professional breeders that may have more than one litter avavilable and some of those breeders do use professional photographers for their marketing pics. All of our breeders meet every requirement applicable to them such as USDA licensing, state licensing, and regular unannounced inspections. No "puppy mill" would ever meet our strict guidelines and honestly they know this and dont bother to apply to our program. Also it is true that we do provide 30 days of Metlife coverage at no charge to you. This is to make sure that in the unlikely event there is a health issue with your new pup that is not a financial burden to you. This is also part of our 3 year Petpay Health Guarantee. We do apologize of you felt their sales approach was a bit much. Best wishes to you and your new furry family member for many fun filled adventures ahead!
Absolutely professional team highly recommend! We got our puppy one week ago and can't stop thanks to Parade for their amazing help and quick response during the adoption process. Especial thanks to Lillian, Cindy, Aaron and Karen and of course to breeder Grace.
By Nina C.
Response from Pawrade· Dec 28, 2023
Hey Nina, We are so happy to hear that all went so well for you and your new best buddy! Thank you for choosing Pawrade and best wishes!
My first initial conversation was pleasant and helpful. Once the puppy was paid for my experience went south quickly. My questions would go days without response. My contact lady was out of the office more than she was in and the transport mixed up the dates and the puppy arrived a week ahead of schedule leaving me to scramble and get the necessary supplies on my end. The puppy has Giardia and we are on round 2 of treatment. We do love our puppy and are glad to have her but our experience with the staff has been less than desirable. I would not purchase this way again nor would I recommend it to anyone
By Kelly
Such a wonderful company! You cared so much for us has we went through this awesome journey of adopted Cotton! Your better than a 10+ Her new name is Lexi and we simply adore her🤗
By Heather Jane A.
Response from Pawrade· Dec 21, 2023
Hey Heather, Thank you so much for choosing and trusting Pawrade. We are so happy to hear that you are so happy with your new best buddy. Best wishes for many fin filled days ahead.
