Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Pawrade worked directly with the breeder. Communication and timely responses were great. Established a rapport with all the staff. Love my little chichi. He is a wonderful addition to our home.
By RMARTINEZ
Response from Pawrade· Jan 2, 2024
Thank you so much for the kind words and thank you for trusting Pawrade. We are so happy to hear that all went so well for you and we wish you and your new furry family member all the best.
Pawrade helped connect us with the puppy of our dreams- a gray and black long haired mini dachshund. The communication was very good. I always felt like replies were quick and thorough. They kept us updated throughout the entire process, including if there was going to be a delay due to the small size of our pup. overall we were very impressed, and would use again.
By Amanda O.
Response from Pawrade· Jan 2, 2024
Hey Amanda, We know that finding the perfect pup for you and your family can be a daunting task. But no worries at pawrade. We connect loving homes with quality breeders in a completely safe and secure transaction. Thank you so much for trusting Pawrade and best wishes for many amazing days to come.
This is the best set up and easier than anyplace I’ve tried. These professionals know what they’re doing and the delivery service is AWESOME. Don’t spend time waiting to own your puppy. Call them today. You won’t be sorry
By Pat R.
Response from Pawrade· Jan 2, 2024
Hey Pat, we do know that getting a new pup online can cause folks some anxiety. But we truly do all we can to make the process as smooth and stress free as possible. Thank you for the kind words and thank you for choosing Pawrade!
Wonderful people to deal with!! Very, VERY happy with our new puppy!! I believe she'll fit right in!!
By ima “Genie” K.
Response from Pawrade· Jan 2, 2024
Thak you so much for the kind words. We are so happy that you chose Pawrade and that we were able to help you adopt the perfect pup for you. Best wishes for many fun filled days to come.
The customer service was excellent! No question was considered insignificant. Vicki arrived a happy, healthy and exuberant puppy! The transportation service was equally excellent. I heartily recommend this company!
By Linda D.
Response from Pawrade· Jan 2, 2024
Hey Linda, thank you so much for the wonderful review. We are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come!
Don’t shop here. Our puppy tested positive for Parvo 4 days after receiving him as we were not able to have him tested prior due to the holidays and PetPay/Pawrade is not honoring their health guarantee. In response to Pawrade: That is all entirely false. We received our Puppy on December 22nd. He did not leave the house between December 22nd and December 25th and began vomiting and showing symptoms of ParvoVirus on the 25th. We took him into the vet for his initial checkup on December 23rd, but as new dog owners, were never informed that we should be testing for Parvovirus, only a quick health check after long travel. We took him back into the vet 6 days after receiving Chase and he tested positive for Parvovirus. We then took him to 2 emergency vet hospitals. All 3 doctors told us there is no way it was contracted after delivery. With Parvo being relatively rare, we were informed that the conditions of the breeder must be extremely poor. I would not recommend going through their breeders. Pawrade needs to do a better job of vetting their breeders and stop focusing solely on profit, deferring blame to the victims of their negligence. Thousands of dollars later, our puppy survived, but we will be warning everyone moving forward of the careless and useless support of Pawrade and the false health "guarantee". As I said before, don't shop here. Find a reliable local breeder or adopt.
By Erik
Response from Pawrade· Jan 11, 2024
Erik, we are very sorry that your pup became Ill after delivery. But your description here is not accurate and is leaving out all the relevant details. You are required to take our pup for a wellness check within 72 hours of delivery. You did not do this. This is required for your protection. Anything found in that first 72 hours would clearly not be your fault or responsibility. Once you get outside of the 72 hours any illness such as Parvo could have been contracted while in your care. This is why we advise extreme caution with a new pup and direct you to avoid things like dog parks, pet stores, and any contact with other dogs until the pup is fully vaccinated. Your pup tested positive for Parvo 7 days after delivery, not 4. This is well within the incubation period of Parvo (3 to 7 days). If the pup had Parvo it was most likely contracted while in your care. This would not be covered by our Health guarantee. Your vet also only conducted a SNAP test. These "instant" tests are notoriously inaccurate because a pup that has recently been vaccinated for Parvo will show a false positive. We require a PCR test and advised you to get one so that we could still consider your claim even though it was outside of the timeline and you stated that your vet refused to do one. This is also clearly covered in your Health guarantee requirements. We do honor our Health guarantee with complete integrity. We evaluate every claim as fairly as possible. But there are protocols that have to be followed. Unfortunately you did not hold up your end. We still (three weeks later) do not have any documentation of your required 72 hour wellness check.
I have never bought a pet online before, and entered into the agreement phase with trepidation, but there was no need for hesitation once the baby girl was “Reserved” on the Pawrade website of available puppies. My new family member is settling in beautifully, and the highlight of the whole 10-week process was talking with the family who had raised her and loved her until she was old enough to make the long trip. Kudos to all the moving parts!
By Kathy M.
Response from Pawrade· Jan 2, 2024
Hey Kathy, we certainly know that getting a new pup online can cause folks some anxiety. And unfortunately there are so many shady operators out there. But no worries at Pawrade. We do everything possible to make sure the adoption is safe, secure and trouble free. Thank you for choosing Pawrade and best wishes for many fun filled days to come.
I love my bernadoodle
By michael C.
Response from Pawrade· Dec 28, 2023
Hey Michael, We are so happy to hear that you are so happy with your new best buddy. Thank you for choosing Pawrade and best wishes for many fin filled adventures ahead!
