Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
They did an excellent job of keeping me updated throughout the process.
By Linda
Response from Pawrade· Jul 15, 2024
Hey Linda, we do know that getting a new pup online can cause folks a bit of anxiety. We do all we can to keep folks updated every step of the way and ensure all goes smoothly. Thank you for the kind words and thank you for trusting Pawrade.
I was skeptical at first because i've never gotten a pup this route but found it was absolutely an easy experience. From the moment I selected my new pup to even transporting with Express Puppies, everyone was very kind and the service was exceptional. My pup came all the way across the country to Las Vegas and my puppy came fully vaccinated, happy and healthy. He has had non-stop zoomies and was eating and drinking water as he should. Already planning to find my pup a new sibling! Definitely would recommend this service in my opinion.
By Ras
Response from Pawrade· Jul 15, 2024
Hey Ras, thank you so much for the wonderful review. We are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled adventures to come!
The whole process was relatively seamless. I gave four stars vs five as I did experience an issue with an overcharge, but they refunded my money and provided a cost breakdown after I requested it. Since my airport has an embargo due to our lovely heat (was an all-time record of 120 a few days ago), they sent my puppy via ground transport. That worked out well, except they drive 24 hrs a day, arriving to our home at 2:30 AM. I had to set an alarm to wake up so I was ready for them to drop her off.
By Vernelle
Response from Pawrade· Jul 15, 2024
Hey Vernelle, Thank you for choosing Pawrade and thank you for the honest review. We do apologize for any accounting issue that may have occurred and we are happy to hear that we quickly corrected it for you. Best wishes to you and your new furry family member.
Our third time with pawrade. Always been very nice and helpful, but this time they were not helpful do to receiving an unhealthy puppy, a puppy with bad eyes, going to be blind. No customer service call backs. Took him to 2 DVM's to confirm his blindness. They wanted us (70 years old) to take him to an ophthalmologist 5 hours away in Denver. (none in our rural area). They said this had to be done in order to get our money back or replacement puppy from same breeder. Why the heck would we want to use the same breeder, who sent us an unhealthy puppy?? Refused to give us our puppy transportation money back. (Said it was not the transportation companies fault). I said it was not ours either and Pawrade or the Breeder should reimburse us for that expense. They said NO. The Vet check on their end was not correct, as soon as we received the puppy, we knew his eyes weren't right and so did the Veterinarian's 2 days later. Very sad for us to see the puppy run into walls and furniture. Would never buy from this company again. When things go right, they are there, but when bad things happen, they are no where to help or resolve the situation. If anyone wants more info on this matter, feel free to call and leave me a message and I will call you back. I am in the health care business as a Nurse Practitioner and Pawrade's customer service was very poor.
By Jenny M.
Response from Pawrade· Jul 29, 2024
Jenny, we are truly sorry that your pup may have an issue with his eyesight. But you are leaving out a few important facts. Your Health Guarantee claim was in process and you would have been eligible for a full refund or a replacement pup. Your choice. But you initiated payment disputes that disrupted the process. Our Resolution manger communicated with you in writing and explained the process to you and that we would have an answer for you in just a few days (2-3) and to please remove the disputes so that we could complete the claim for you. Despite the Manager pleading with you to allow us just a few days to have this resolved you refused and chose to involve the financial institution, greatly complicating everything. We always do all we can to make things right for our clients. But just like every other reputable business we do have policies and protocols in place that have to be followed. These processes ensure that everyone is treated fairly and equally and that any outcome is equitable for all involved.
First time buying a puppy online. Very informative and professional service
By Shawn L.
Response from Pawrade· Jul 15, 2024
Hey Shawn, thank you for the kind words and thank you for choosing Pawrade. Best wishes.
I found Pawrade to be a very stressful ordeal. I had 3 different representatives throughout our “adoption”. It was also stressful to find a puppy in the proximity to our location as a buyer. Buyers are not given locations of the breeders until the purchase is completed, so buyers are unaware of the distance of the travel arrangements. Also Pawrade demanded I use their travel agent which was almost triple the cost of my own choosing. And the breeder demanded additional monies to transport the puppy to the airport that was recommended. I stood up for myself and said I would not use the travel agency and that I had my own. Therefore Pawrade said that the first 2 weeks of the health on my puppy would be voided. When the vet check occurs and sent to them, then the heath guarantee would be reinstated. As it turned out, my transport was phenomenal and everything was right on target, at a fraction of the cost. The breeder did not send the transfer of ownership papers with the transport as required, now I am in limbo on the veterinary requirements as my puppy is microchipped. Also we are in a rural area and most of our veterinary services are large animal. So I could not get into the small animal clinic within the 72 hour window. But now that is good, because I have no ownership papers. The breeder said it was overnighted on July 9, it is now the 12th and I still have no papers! The breeder also made homemade cookies and food for our puppy which we can’t duplicate and thats what she sent with the puppy and the transport. But through it all, we love our little guy and he has adapted well and so smart, in 2 days he knows his name and plays fetch and potties outside, all at 4 months of age. I would like to recommend Pawrade to others but just be aware and be prepared for all of the demands and rules.
By Sami M.
Response from Pawrade· Jul 15, 2024
Sami, Thank you for choosing Pawrade. We are happy that we were able to help you adopt a wonderful new furry family member. We are sorry that you found some things stressful. Our website does not list a pups location but our salespersons can certainly tell you the location of any pup. We never demand that you use our travel services. That simply is not true. If you choose your own travel company then it is true that you lose the first 14 days of your Health Guarantee. This is because we can not be responsible for the transporter you choose providing the proper care for the pup and abiding by all the guidelines set forth by the USDA. The very few transporters that we use are all fully USDA licensed and inspected and we hold them accountable should any issue arise during transport. In the unlikely event that the pup should become ill or even pass during transport that is completely our responsibility with nothing falling on you. You may choose your own transporter but with that you also assume some responsibility. Picking the pup up yourself is of course no charge. We also do require that your pup receive a wellness check within 72 hours. Taking a pup from the only home it has ever known, its mother, siblings, etc can be very stressful as well as the actual travel. We want to be sure the pup is happy and healthy and also to be sure there are no issues so that if there are we can be sure you are covered under the Petpay Health Guarantee. The 72 hour visit is for the protection of you as a customer and the health of the pup. We are sorry that it is difficult in the area you live to get a small animal appointment but in fairness we have no control over that. All of your documents are uploaded to your Petpay account. They are always available for you to view or download at your convenience. If you still need hardcopies please reach out to us at [email protected] and we will make sur you get paper copies.
The absolute BEST company!! The entire process was seamless. In addition, their follow up calls after receiving your puppy is fantastic!
By Nanette P.
Response from Pawrade· Jul 15, 2024
Hey Nanette, We are so happy to hear that all went so well for you and your new best buddy. Thank you for the kind words and thank you for choosing Pawrade. Best wishes.
It was a great experience. Everyone was very helpful starting with my initial contact. They answered all my questions and whomever you spoke with during the process was courteous. The arranging of travel was easy and they send a link to app for GPS to follow the route of your puppy. One thing I wish you could directly communicate with breeder, even if just by email. It would have helped. Overall it was an excellent experience and I have a wonderful puppy.
By M.W.
Response from Pawrade· Jul 15, 2024
Hey M.W. we are so happy to hear that all went so well for you and your new furry family member. We really do try so hard to make the process as seamless as possible. Thank you for trusting Pawrade and best wishes.
