Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Simple interface, thorough advice, easy prescription order.
By Robert
Response from Pawp· Apr 17, 2026
Knowing the prescription side was just as smooth as the advice itself is the kind of thing that keeps us going.
I really love the fact that I could talk to a vet and ask questions about my sick dog. my dog was miserable he had a bad case of kennel cough and I really didn't know what to do for him the vet I chatted with was very kind and guided me throughout the process and gave me ideas of what to do
By Ann G.
Response from Pawp· Apr 16, 2026
Kennel cough is rough, and watching your dog feel that miserable is genuinely hard. Knowing you had someone knowledgeable and kind to walk you through it makes all the difference. That's exactly why we built Pawp, and we're glad it came through when you needed it most.
My very first time using Pawp was amazing. Lisa was knowledgeable, empathetic, and diligent. She provided a ton of information as well as next steps and a time frame in which to have next steps completed. I LOVE PAWP!!
By tiffany1to1
Response from Pawp· Apr 16, 2026
Lisa really set the bar high for a first visit. The thoroughness she brought, walking you through next steps and a clear timeline, is exactly what good guidance looks like. So glad your first time with us went this well!
Nicole addressed my concerns, gave me a care plan, looked at all of the information that I sent! She was very polite, kind and knowledgeable. Definitely provides peace of mind when you’re dealing with something you haven’t seen before on your pet.
By Brooke S.
Response from Pawp· Apr 15, 2026
That sounds like exactly who you needed in that moment. Navigating something unfamiliar with your pet is stressful, and knowing someone carefully reviewed everything you sent and came back with a real plan makes all the difference. We'll make sure Nicole hears this!
Dr. Natalie was great and pawp is super easy to use!
By Nicole F.
Response from Pawp· Apr 15, 2026
Dr. Natalie will love hearing this! Quick, easy, and a great doctor on the other end: that's exactly what we set out to be!
It was great
By Dionte L.
Response from Pawp· Apr 14, 2026
Glad to hear it! Knowing you had a good experience with us makes our day.
I love their website, it’s extremely educational and helpful for reminding people of what they need to do for their pets. It tells you exactly what you need to do to take care of your pets from head to tail! They are very helpful and nice! I would HIGHLY RECOMMEND any new pet owner or even new-ish pet owners or busy pet owners to use their services. I also get the emergency insurance for one of my pets that Nationwide canceled his insurance because he was too sick after he had cancer and I had been paying for it since he was 3 months old. So, PAWP is extremely affordable and offers a lot of extras.
By customer
Response from Pawp· Apr 14, 2026
Hearing that our resources have been genuinely useful to you means everything, especially knowing your pet has been through so much. Nationwide's decision sounds incredibly frustrating, and we're glad you found something that actually works for your family. Thank you for the glowing recommendation!
She was very helpful and kind!!!
By Jilly
Response from Pawp· Apr 13, 2026
Kindness goes a long way, especially when you're worried about your pet. So glad she could be there for you both!
